How Dr. B matches patients to the right providers with Cal.com routing and saved three months of product work
Dr. B's patients book through Cal.com every day. Headless routing matches each patient to the right subset of providers at intake, round robin and team pages spread the load, and building on Cal.com instead of in-house saved the product team three months.
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Dr. B is a telehealth company offering $19 online consultations for common conditions, longevity programs and no-cost care for qualifying patients.
- Industry
- Healthcare
- Founded
- 2020
- Website
- drb.ai
The Organization: Dr. B is a telehealth company that offers $19 online consultations for common conditions, holistic longevity programs and no-cost care for patients who qualify. Every consultation starts with a patient picking a time with a provider who can treat them, and Cal.com is the scheduling and provider-matching runtime those patients depend on every day.
The Challenge: Not every provider can see every patient. Licensing, specialty and availability decide who is the right match, and that decision has to happen inside the intake flow, before the patient ever sees a calendar. Building a routing engine of that kind from scratch is months of product work that a care company would rather spend on care.
The Solution: Dr. B runs intake on Cal.com's headless routing. A patient's answers at intake decide the subset of providers they can book, and round robin and team pages share the appointments across that subset. Booking links are flexible enough to fit Dr. B's own flow, and the security and privacy focus of the platform fits a company handling health data.
Want to try Cal.com yourself? Get started free or book a demo.
Why Cal.com?: Booking links and URL flexibility, team features, and a security and privacy focus.
“Cal.com routing has made it very simple to match patients to the right subset of providers in the intake booking process.”
The Impact: Matching patients to providers is simple, and the time Dr. B did not spend building it went into the product instead.
“Cal.com's headless routing feature saved us 3 months of product development time.”
Find the interview with Dr. B below:
What do you use Cal.com for?
Healthcare: patient scheduling and provider matching.
How does Cal.com fit into your work?
Cal.com serves as the scheduling and provider-matching runtime that our patients depend on every day.
Which features matter most?
Booking links and URL flexibility, team features such as round robin and team pages, and the security and privacy focus.
What has Cal.com changed for you?
Cal.com routing has made it very simple to match patients to the right subset of providers in the intake booking process.
Any numbers?
Cal.com's headless routing feature saved us 3 months of product development time.