Dana Leake

At Danassie CX Partners, we specialize in empowering mid-sized organizations to achieve excellence in customer experience and operational efficiency. Our approach combines hands-on fractional leadership with strategic design and measurable performance improvements. We offer a comprehensive suite of services, including fractional customer experience leadership, contact center optimization, CX strategy development, process improvement through DMAIC, BPO management, self-service and automation strategies, and executive advisory services. Our mission is to drive scalable growth and ensure that your organization not only meets but exceeds customer expectations.