Eugenia Jongewaard

👋 Hi, I'm Eugenia a CX & Design leader with 15+ years helping companies grow through better customer experiences. From Zendesk (employee #8, startup to IPO) to Nestlé and LGT Private Banking.

Whether you're a founder looking to grow through better experience or a designer stepping into leadership, I'd love to help.

Discovery Call

A free 15-minute call to see if we're a good fit. Whether you're a founder looking to grow through better customer or employee experiences, or a leader navigating change, this is a no-pressure conversation to understand your challenge and explore how I can help.

What we'll cover:

  • Where you are now and what you're trying to achieve.
  • The biggest friction or opportunity in your customer or employee experience.
  • Whether (and how) we'd work together — from a one-off audit to deeper support.
  • Clear next steps, even if that's just a direction to take on your own.
  • 15m

YouTube para Negocios Digitales

Sesión 1:1 para fundadores y profesionales que quieren usar YouTube como amplificador de su negocio, no para hacerse virales, sino para construir autoridad y atraer clientes. En 50 minutos analizaremos juntos tu situación real y sales con un plan de acción personalizado para comenzar.

  • 50m
  • €150.00

UX Career Strategy

This session is for professionals who need clarity on:

➡️ Moving from execution → strategy

➡️ Strengthening portfolio & business impact storytelling

➡️ Navigating complex UX or stakeholder challenges

➡️ Positioning yourself for senior roles

📆 To make the most of our time, please prepare your questions and send me your portfolio to [email protected]

  • 40m
  • €60.00

Express audit 🔎

I review your product or service strategy and design in a focused 1-hour live session (or asynchronously) and deliver actionable insights, analysis, and clear recommendations you can implement immediately. You’ll leave with practical direction to improve conversion, elevate design quality, reduce friction, and unlock growth opportunities in your product.

Depending on your needs, the session can focus on areas such as:

➡️ Clarifying and reframing the core problem
➡️ Identifying gaps in product adoption and activation
➡️ Improving overall design quality, consistency, and usability across the experience
➡️ Integrating AI meaningfully into design and product workflows
➡️ Scaling design impact across teams and functions
➡️ Introducing journey management as a decision-making framework
➡️ Improving collaboration and reducing friction between design, product, and engineering teams

📆 Bring your product, team context, or challenges. I’ll help you identify what’s blocking progress.

  • 60m
  • €350.00
Eugenia Jongewaard | Cal.com