# Remote robot support (30 min) with Giovanni Ventilii

> 30-minute video call with an independent engineer for your HIWIN industrial robot: alarm troubleshooting, HRSS software updates, robot programs, and repair consulting (reducer, motor, encoder, cable). Please have ready: robot model and serial number, controller series, HRSS version, the exact alarm code or message, and photos or a short video. A trained person should be at the robot. Advice only: no remote robot motion without qualified staff on site. EUR 59, paid when you book. Cancel at least 24 hours before for a full refund. English, Italian or Mandarin. Independent service, not affiliated with HIWIN Technologies Corp.

- Host: Giovanni Ventilii
- Duration: 30 min
- Location: Cal Video
- Host time zone: Europe/Rome
- Confirmation: Bookings are confirmed instantly.
- Payment: required, and collected on the booking page.
- Booking page: https://cal.com/giorobotics/30min
- Event type id: 7736526

## Check availability

```http
GET https://api.cal.com/v2/slots?eventTypeId=7736526&start=YYYY-MM-DD&end=YYYY-MM-DD&timeZone=<IANA time zone>
cal-api-version: 2024-09-04
```

The response is `{"data":{"YYYY-MM-DD":[{"start":"<ISO 8601 with offset>"}]}}`; no API key is needed.

## Book

```http
POST https://api.cal.com/v2/bookings
cal-api-version: 2026-02-25
Content-Type: application/json

{
  "eventTypeId": 7736526,
  "start": "<UTC ISO 8601 start from the slots response>",
  "attendee": {
    "name": "…",
    "email": "…",
    "timeZone": "<IANA time zone>"
  },
  "guests": [
    "guest@example.com"
  ],
  "bookingFieldsResponses": {
    "notes": "…",
    "Company": "…",
    "country": "…",
    "robot": "…",
    "terms": "…",
    "robottype": "…",
    "issuetype": "…",
    "hrss": "…"
  }
}
```

- Required fields: `name` (Your name), `email` (Email address), `notes` (Describe the problem), `Company` (Company), `country` (Country where the robot is installed), `robot` (Robot model and controller), `terms` (I agree to the Terms of Service (giorobotics.com/terms) and understand the call is advice only: any action on the robot is carried out by trained staff on site.), `robottype` (Robot type), `issuetype` (Issue type)
- Optional fields: `guests` (Add guests), `hrss` (HRSS software version (if known))
- `name` and `email` go in `attendee` and `guests` is a list of emails; every other field goes in `bookingFieldsResponses` under its name.