# Discovery Call with Lynn Baker - Welcome to the World of Humanization keynote with Lynn Baker Customer Experience Specailist (CXS)

> WELCOME TO THE WORLD OF HUMANIZATION© The future isn't AI versus Humans. The future is Humanization©. It's not about choosing between Artificial Intelligence and people. It's about bringing them together to create exceptional humanized customer experiences. A KEYNOTE PRESENTATION BY LYNN BAKER The Humanization© conference keynote by Lynn Baker explores the intentional convergence of Business Strategy, Customer Experience and Artificial Intelligence, empowering organisations to build trusted relationships, unlock human potential and become indispensable in an AI-powered world. In a world where everyone is talking about Artificial Intelligence, this keynote shifts the conversation to what really matters... The customer. The customer has changed. Their expectations have changed. Technology has changed. The way organisations create customer experiences must change too. Rather than asking whether Artificial Intelligence will replace people, this keynote asks a far more important question: How do we create humanized customer experiences for the customer of the future? Drawing on more than twenty-five years of Customer Experience leadership, Lynn demonstrates how Artificial Intelligence can eliminate repetitive work, provide intelligent insights and give employees something organisations have never had enough of... More time to be human. More time to listen. More time to solve problems. More time to build trusted relationships. More time to create exceptional customer experiences. Because technology doesn't replace humanity. It amplifies it. WHAT YOUR AUDIENCE WILL DISCOVER ✔ Why the customer of the future is changing faster than most organisations realise. ✔ How customer expectations have evolved from customer journeys to customer touchpoints and now to customer micro-moments. ✔ Why every interaction creates an experience—and why every moment matters. ✔ How Artificial Intelligence can become an enabler of better customer experiences rather than a replacement for people. ✔ The Humanization© Framework for creating more customer-centric, future-ready organisations. ✔ Practical ideas that delegates can immediately apply in their own roles. Products can be copied. Technology can be copied. Processes can be copied. But the way you make people feel is almost impossible to replicate.

- Host: Lynn Baker Customer Experience Specailist (CXS)
- Duration: 30 min
- Location: MS Teams
- Host time zone: Africa/Johannesburg
- Confirmation: Bookings are confirmed instantly.
- Booking page: https://cal.com/lynn-baker-jvwuhz/discovery-call-with-lynn-baker-welcome-to-the-world-of-humanization-keynote
- Event type id: 6260951

## Check availability

```http
GET https://api.cal.com/v2/slots?eventTypeId=6260951&start=YYYY-MM-DD&end=YYYY-MM-DD&timeZone=<IANA time zone>
cal-api-version: 2024-09-04
```

The response is `{"data":{"YYYY-MM-DD":[{"start":"<ISO 8601 with offset>"}]}}`; no API key is needed.

## Book

```http
POST https://api.cal.com/v2/bookings
cal-api-version: 2026-02-25
Content-Type: application/json

{
  "eventTypeId": 6260951,
  "start": "<UTC ISO 8601 start from the slots response>",
  "attendee": {
    "name": "…",
    "email": "…",
    "timeZone": "<IANA time zone>"
  },
  "guests": [
    "guest@example.com"
  ],
  "bookingFieldsResponses": {
    "notes": "…"
  }
}
```

- Required fields: `name` (Your name), `email` (Email address)
- Optional fields: `notes` (Additional notes), `guests` (Add guests)
- `name` and `email` go in `attendee` and `guests` is a list of emails; every other field goes in `bookingFieldsResponses` under its name.