Approved Systems
Approved Systems - Phone / Video Support and Call Back Service
NO CHARGE
This booking is for discussions about new services (e.g. Internet, Managed Services, 4G/5G mobile plans).
It is not to be used for modifications, changes, or support relating to existing services.
There is no charge for this booking.
NO CHARGEThis task is for a callback to organise the creation of a Task Request. During this call, we will record the required details and schedule the task into our workflows at no charge.
There is no intention to resolve or fix any issues during this phone or video call. The purpose is to accurately capture the Task Request so it can be properly scheduled within our workflows and assigned to a Subject Matter Expert (SME).
$12.50 ex GST per 5 minutes ($150 ex GST per hour)A phone or video consultation where we provide consultation and support, including assistance with or investigation of an issue, or general consultation with an IT expert.
Time is charged for the duration of the meeting regardless of outcome or resolution. There is no guarantee that an issue will be resolved during the session.
$150 ex GST per hourLimited and Subject to additional availability and if there is Pending EquipmentThs booking may be re-scheduled after booking is made.CANBERRA and Surrounding Areas Only(There is an additional $1.00 per km travel time outside a 50KM travel radius)