If you are sending your instrument from outside Hawke's Bay for repairs or a service please follow these "Safe-Transit" steps to ensure it arrives in the same condition it left:

Internal Protection: Securely bubble wrap the saxophone body and the neck and mouthpiece separately inside your hard case. This prevents the pieces from knocking together during transit.

External Protection: Once the case is closed, bubble wrap the outside of the case entirely or use a cardboard box

Shipping Costs: Please note that return shipping costs will be calculated and included on your final invoice once the repair is complete.

Tracking: Please reply to your booking confirmation email with your tracking number once the package is on its way.

Ship to: The Saxophone Shoppe - 22a Vigor Brown Street, Napier South, Napier 4110

Shipping Courier Options:
The most affordable way to ship your instrument to us is by using TradeMe's Book a courier option - You don't have to have sold something on TradeMe to use this service

We recommend either NZPost Courier or Aramex options

The Assessment (15-20 Mins):

Once your instrument arrives - We will perform a hands-on assessment or your instrument. We will note recommended repairs/type of service and will provide an estimated cost and completion date - We will email you these details and get confirmation before proceeding

Standard Turnaround: 3-5 business days depending on the size of the job

Expert Turnaround: For Overhauls, Dent work and other advanced work this will be longer