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What ElevenLabs does

ElevenLabs is a Cal.com subprocessor that turns speech into text, and text into speech for Cal Notes. Cal Video and Cal Notes use it for:
  • Live captions during a call.
  • Transcripts of recorded calls, after the call.
  • Cal Notes speech on the desktop app.
Meeting audio and the resulting transcripts are processed by ElevenLabs in the United States.

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What is sent

  • The audio of people speaking while captions or a transcript are on, not only the host.
  • The transcripts made from that audio.
  • In Cal Notes, the text you ask it to read aloud.
  • In Cal Notes, attendee names and words from the meeting title, to help recognise them.
  • In Cal Notes, your custom vocabulary (dictionary entries), to help recognise them.

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Your account approves once

Before any audio goes to ElevenLabs, someone allowed to decide for your account ticks “I’m allowed to agree for this account”:
  • For an organization, an organization admin.
  • For a team outside an organization, a team admin.
  • For your own account, you.
One approval covers captions, transcripts and Cal Notes for the account. Cal Notes on a personal account needs its own approval. Admins can approve when they first turn on captions in a call, or from the banner in the Cal.com web app. Until the account approves, nothing is sent to ElevenLabs: captions don’t start, automatic captions stay off, recorded calls aren’t transcribed by ElevenLabs, and Cal Notes speech is unavailable. Members who press Captions are asked to contact their admin.

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Who this approval covers

Approving in the product covers accounts on Cal.com’s standard online DPA. Signed a separate Cal.com DPA before November 2026, with no amendment? This approval doesn’t apply. Contact privacy@cal.com. Don’t send protected health information (PHI) as defined by HIPAA. ElevenLabs doesn’t allow it without a HIPAA business associate agreement, and Cal.com doesn’t have one with ElevenLabs.

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Retention and model training

ElevenLabs processes audio and transcripts for Cal.com under a data processing agreement. Cal.com has opted out of ElevenLabs using them to train or improve its models. ElevenLabs keeps them only as long as it needs to provide, troubleshoot and secure its service; it doesn’t publish a fixed period. Transcripts of booked calls stay in Cal.com until you delete them. Transcripts from rooms without a booking are deleted after 30 days.

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Participants

Before joining a Cal Video call, participants are told that captions and transcripts may be processed by ElevenLabs, with a link to this page. While captions are on, everyone in the call sees an indicator. Your organization remains responsible for any notice or consent your own policies or local law require.

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Stopping processing

  • During a call: the host can turn captions off at any time.
  • Automatic captions: turn off automatic transcription in the event type’s Cal Video settings.
  • Cal Notes: turn off cloud meeting transcription in the desktop app, and don’t use briefing Listen or read-aloud.
  • Withdrawing your account’s approval: email privacy@cal.com.
Stopping processing stops new audio from being sent. It doesn’t delete what was already processed: transcripts saved to your account follow the retention periods above, and ElevenLabs keeps its copy under its own retention terms.

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What we record

For each approval we keep the account, the approving user’s ID and role, the time, the exact wording version they saw, and where they approved (captions, Cal Notes or the banner). We store IDs, not names or email addresses. Records are kept while the account exists and for six years after it is deleted, then removed automatically. The wording people approve is versioned and published versions are kept for six years. A material change, such as different data, retention, location or exclusions, asks every account to approve again. Wording fixes don’t.

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Subprocessors

See Cal.com’s subprocessor list.