Workflows for support groups

Automate peer support meetings with reliable, human scheduling

Run mental health support groups smoothly with automated reminders, secure intake, and flexible facilitator tools.

Workflow/Support groups reminder workflowSave

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Sender name

Cal.com

Message template

Reminder

Trusted by fast-growing companies around the world

How it works

Set up automated, trauma informed workflows that respect privacy and drive attendance.

01

Set your trigger

Choose booking confirmations, reschedules, cancellations, or time based triggers. Start messages before or after meetings to prepare attendees, coordinate co facilitators, or follow up with resources.

02

Define the actions

Send email, SMS, or WhatsApp reminders, route safety alerts to staff, post to Slack, and update CRMs. Use webhooks to sync notes with your care tools.

03

Customize the message

Personalize tone, pronouns, and group details. Add consent, code of conduct, and crisis resources. Localize content and include accessibility info like captions or dial in.

Key benefits for support group scheduling

Purpose built workflows that respect participants, protect data, and keep groups running on time.

Meeting reminder

now

Hi, this is a reminder that your support groups meeting with Alex is in 30 mins

…
01

Reduce no shows and late arrivals

Attendance is fragile in peer support meetings, so timing and clarity matter. Cal.com automates staged reminders across email, SMS, and WhatsApp with local time zones, calendar attachments, and clear access details. Confirmation prompts reduce drop offs, while last minute reschedule flows keep groups full when someone cancels. After a missed session, follow ups can share notes or next steps, encouraging re engagement without pressure. Consistent, respectful communication helps participants build a habit of showing up, while facilitators get a reliable view of who will be in the room before each session starts.

Bookings

Today

Tue, 13 May9:00am - 9:30amSupport groups kickoff | Q2
Tue, 13 May10:30am - 11:00amSupport groups team standup

This week

Tue, 14 May10:30am - 11:00amSupport groups review
Tue, 14 May1:00pm - 1:30pmClient follow-up
02

Protect privacy and trust

Trust is the foundation of mental health support groups. Cal.com brings privacy by design with self hosting, granular permissions, and PII redaction so sensitive details stay protected. Intake forms can collect consent, goals, and accessibility needs while hiding private fields from general staff. Audit logs support accountability without exposing attendee data. Respectful, compliant workflows align with support group best practices, including minimal data collection and clear opt ins. Participants get only what they need to join confidently, while facilitators receive the context required to create a safe, inclusive space.

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Message template

Reminder
03

Scale across locations and programs

As programs grow, operations become complex. Cal.com scales like modern online support group platforms, unifying scheduling across topics, cohorts, and regions. Route registrations to the best fit group by availability, language, or specialty. Localize messages, respect time zones, and standardize templates to maintain quality. APIs and webhooks connect your CRM, analytics, and communication tools so data flows automatically. Program leads can monitor capacity, fill under enrolled groups, and forecast demand. Scaling does not have to sacrifice care. It simply extends a consistent, supportive experience to more people who need it.
Email subjectAdd variable

Reminder: Are you still attending the meeting on {EVENT_DATE}

Normal BIlink

Hi {ATTENDEE},

Please confirm if you're still planning to attend by clicking the button below:

{CONFIRM_ATTENDANCE}

This reminder was triggered by a Workflow in Cal.

04

Deliver a consistent, professional experience

Clear, branded communication makes every booking feel reliable and professional for your clients, teams and attendees.

Features built for group support

Developer ready, participant friendly scheduling infrastructure.

Multi channel reminders

Automated email, SMS, and WhatsApp reminders with quiet hours, time zones, and retry logic.

Intake forms and routing

Collect consent and goals, then route to the right cohort by availability, topic, or risk flags.

Facilitator controls

Assign co hosts, set buffer times, enforce capacity caps, and lock events when the room is full.

Privacy by design

Sensitive fields, PII redaction, audit logs, and self hosting options to keep data under your control.

APIs and webhooks

Integrate with EHR light tools, CRMs, Slack, and analytics. Manage workflows programmatically.

Accessibility and localization

Templates with readable language, caption prompts, dial in details, and full i18n support.

See how workflows keep your scheduling on track

Watch how Cal.com Workflows simplify scheduling, automate reminders and keep your meetings running smoothly. See real examples of how teams use workflows to reduce no-shows and save time.

All your key tools in sync with your meetings

Connects to Slack, Salesforce, and 100+ more. Bookings show up where your team already works.

Google CalendarOutlook CalendarApple CalendarZoom VideoGoogle MeetSalesforceHubSpot CRMSlackStripeZapierDatabuddyCal.com
Google CalendarOutlook CalendarApple CalendarZoom VideoGoogle MeetSalesforceHubSpot CRMSlackStripeZapierDatabuddyCal.com
  • Google CalendarSprawdza każdy kalendarz pod kątem konfliktów i dodaje rezerwację.
  • Zoom VideoDaje każdej rezerwacji własny link do spotkania.
  • SalesforceZapisuje spotkanie przy kontakcie i kieruje do właściciela.
  • HubSpot CRMDodaje rezerwacje do kontaktów i transakcji.
  • SlackOd razu informuje zespół o zarezerwowanym spotkaniu.
  • StripePobiera płatność przy rezerwacji terminu.
  • FramerUmieszcza stronę rezerwacji w witrynie Framer.
  • ElevenLabsDaje agentom głosowym realistyczny głos AI.
  • LinearUstawia status Poza biurem z kalendarza.
  • Meta PixelMierzy rezerwacje z kampanii reklamowych Meta.
  • UmamiLiczy wizyty na stronie rezerwacji, prywatnie.
  • WhatsAppSpotyka twoich gości na czacie WhatsApp lub wideorozmowie.

Frequently asked questions

These are some of our most frequently asked questions.

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Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

  • Thrilled with this scheduling app—it's a game-changer. The intuitive interface and advanced features streamline my time management. The standout, however, is the incredible support team—swift, expert responses to every query. A perfect combo for seamless scheduling and top-notch customer service. P.s. Way better than Calendly
    Mickeyna Trustpilot
  • I just migrated from calendly to cal.com I'm liking it so far. I wasn't particularly displeased with calendly. It's fine. But I like that cal is OSS and my sub to calendly was coming up for renewal so I thought I'd check it out. Looks good.
    Kent C. Dodds 🌌@kentcdodds na X
  • 2 days of using @calcom is enough to never look back at calendly
    Anuvesh Singh@singh_anuvesh na X
  • Without a doubt the best calendar/scheduling application I have ever used. It has all of the advanced features I need while also being insanely intuitive and straightforward for both end-users and booking recipients. Love it!!
    davidvkimballna Trustpilot
  • (finally) made the move to @calcom after I couldn't find how to edit events in the calendly dashboard and I must say - dash is 10/10 Bravo @peer_rich and team (I should have moved over years ago!) OSS fam
    Ant Wilson@AntWilson na X
  • One of the best tools for scheduling and my favorite after so many other options tried.
    Denisna Product Hunt
  • more elegant than Calendly, more open than Savvycal, cal.com works and it feels just right.
    flo merianna Product Hunt
  • This platform's open-source nature and flexible licensing are a developer's dream. Self-hosting and white-labeling empower personalization and seamless integration.
    Ahmed Elnaggarna Product Hunt
  • for the love of me, why do people still use Calendly? Just today I have seen products reference Calendly while they know of @calcom It's a no brainer for me to use , their brand is amazing, cool team + they even have more compelling features 🤷
    Rotimi Best@rotimi_best na X
  • Amazing. I've been sharing it with everyone I know. It's helped me create more events spontaneously, because of how smooth it is compared to Calendly and Harmonizely.
    Benna Product Hunt
  • Very easy to set up and start. Connected with my Google calendar without any problem. Connecting with Microsoft gives me an error. But other than that the user interface is very good.
    Pankaj Dixitna Product Hunt
  • Just gave it a go and it's definitely the easiest meeting I've ever scheduled! No context switching, no distractions, and works even better on mobile too.
    Aria Minaeina Product Hunt

Trusted by fast-growing companies around the world

Start facilitating with confidence

Spin up a pilot in minutes. Configure intake, reminders, and facilitator workflows, then scale across cohorts as you learn. Cal.com gives you open source flexibility, an API first backbone, and participant friendly experiences that respect privacy. Create your account to explore templates, or book a short demo to see group workflows in action.

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