The cover image will not upload
If you see Unable to import the image, please try again or Could not upload image, work through these in order.1
Save the event
Select or drag in the image, then scroll down and select Save (or Update) in the editor. The upload only takes effect once the event is saved, and this button is easy to miss. This resolves most reports.
2
Check the file and try another route
Confirm the file is under 10 MB and in a standard format such as PNG or JPG. Try Browse instead of drag and drop, or try a different browser. Some people hit this on Microsoft Edge specifically.
3
Contact support
If the upload still fails with a valid file after saving, this is a known issue our engineering team is working on. Contact support with the exact error message, the file format and size, your browser and operating system, and a screenshot or short screen recording.
What events do not support yet
AI cover images and Translate using AI exist in the editor but are gated by plan or organization, and may show an upgrade prompt where they are not enabled.
If you need something on this list, let our support team know. Feature requests are shared with the product team.
When to contact support
Get in touch if you hit an error that persists after the steps above, for example:- An event that will not publish after form errors are fixed and changes are saved
- A payment section that stays greyed out after Cal Pay is set up correctly
- A registration or RSVP that fails
- A map or calendar sync that keeps failing
- A refund that failed and cannot be completed from your side