Can Cal.com handle multiple properties and teams?

Move from concierge recommendations to confirmed reservations. Automated links let guests pick times for dining, spa, transportation, or local experiences. Cal.com holds availability, sends reminders, and follows up for feedback, lifting conversion and satisfaction scores.

How do reminders reduce no-shows for reservations and transfers?

Configure time-based reminders by email, SMS, or WhatsApp with clear instructions and confirmation links. Guests receive timely nudges that cut no-shows and late cancellations.

Can we customize workflows for VIP guests?

Yes. Create VIP tags, priority routing, and tailored messages. Assign dedicated staff, add extra checkpoints, and trigger private itineraries or amenities automatically.

Does Cal.com integrate with our PMS and messaging tools?

Cal.com offers a robust API and popular integrations. You can sync calendars, trigger workflows from your PMS, and use email, SMS, or WhatsApp for guest communications.

Is self-hosting available for data residency?

Yes. Cal.com supports self-hosting so you can keep data in your preferred region while maintaining full feature parity with hosted deployments.

Can concierges book external partners like restaurants or drivers?

Yes. Share booking links, hold times, and automate confirmations. Use webhooks to notify partners in Slack or email and keep everyone aligned on final details.

What does onboarding look like for concierge teams?

Import team calendars, define services, and publish branded booking pages. Start with templates for dining, spa, and transfers, then refine with analytics and feedback.

Workflows for hotel concierges

Automate concierge workflows to wow guests and elevate service

Deliver instant confirmations, timely reminders, and personalized recommendations across your concierge desk and VIP guests.

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Workflow/Hotel concierges reminder workflowSave

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Sender name

Cal.com

Message template

Reminder

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How it works

Set up concierge automation in minutes, scale across properties

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Connect calendars and channels

Sync staff calendars, property systems, and messaging. Connect Google, Microsoft, iCloud, PMS, POS, SMS, WhatsApp, and email so your concierge desk always shares accurate times and details.

Design your concierge workflow

Build triggers and actions for each service. Send confirmations, reminders, and follow-ups for dining, spa, transfers, tours, and VIP concierge services with branded messages and smart routing.

Launch, track, and improve

Go live with one click. Monitor no-shows, response rates, and service SLAs. Iterate with A/B messaging and granular controls to continually upgrade guest experience.

Benefits of concierge automation

Give guests fast, reliable service while your team focuses on high-touch moments

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Meeting reminder

now

Hi, this is a reminder that your hotel concierges meeting with Alex is in 30 mins

…

Deliver faster answers to what guests need

Guests often ask what does a hotel concierge do. With Cal.com, your team answers faster. Prebuilt workflow templates route requests to the right staff, send instant confirmations, and schedule services without back-and-forth. Guests get clarity, your team gains time.

Bookings

Today

Tue, 13 May9:00am - 9:30amHotel concierges kickoff | Q2

Tue, 13 May10:30am - 11:00amHotel concierges team standup

This week

Tue, 14 May10:30am - 11:00amHotel concierges review

Tue, 14 May1:00pm - 1:30pmClient follow-up

Elevate VIP experiences with precision

VIP concierge services require impeccable timing. Use priority routing, multi-channel messaging, and personalized workflows to coordinate arrivals, amenities, and private bookings. Keep high-value guests informed with SMS or WhatsApp while your team manages exceptions.

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Message template

Reminder

Reduce no-shows and communication gaps

Missed reservations hurt revenue and reputation. Automated reminders, time-based nudges, and clear instructions reduce no-shows. Centralized schedules keep your concierge desk aligned with partners, from restaurants to drivers, ensuring smooth handoffs and fewer surprises.

Email subjectAdd variable

Reminder: Are you still attending the meeting on {EVENT_DATE}

Normal BIlink

Hi {ATTENDEE},

Please confirm if you're still planning to attend by clicking the button below:

{CONFIRM_ATTENDANCE}

This reminder was triggered by a Workflow in Cal.

Deliver a consistent, professional experience

Clear, branded communication makes every booking feel reliable and professional for your clients, teams and attendees.

Features for modern concierge teams

Everything you need to automate, personalize, and scale service across properties

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API-first scheduling platform

Use REST and GraphQL APIs to create, update, and manage concierge bookings programmatically. Trigger workflows from your PMS or app and keep every guest touchpoint in sync.

Open-source and self-hosted options

Choose hosted or self-hosted deployments. Review the code, extend integrations, and meet data residency requirements while maintaining full control over your stack.

Multi-channel confirmations and reminders

Send branded email, SMS, or WhatsApp messages for confirmations, reminders, arrival instructions, and post-stay feedback. Personalize content per guest, service, or property.

Smart routing and real-time availability

Route requests based on skill, language, location, and priority. Check real-time availability across staff and vendors to prevent double-bookings and service conflicts.

Integrated payments and upsells

Collect deposits, hold cards, and offer curated add-ons during booking. Automate follow-ups for upgrades, late checkout, and partner experiences.

Enterprise security and admin controls

SSO, SCIM, role-based access, audit logs, and granular permissions keep guest data secure while giving managers the oversight they need across teams and locations.

See how workflows keep your scheduling on track

Watch how Cal.com Workflows simplify scheduling, automate reminders and keep your meetings running smoothly. See real examples of how teams use workflows to reduce no-shows and save time.

All your key tools in sync with your meetings

Connects to Slack, Salesforce, and 100+ more. Bookings show up where your team already works.

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Google CalendarVerifica conflitos em todos os calendários e adiciona o agendamento.
Zoom VideoCria um link de reunião para cada agendamento.
SalesforceRegistra a reunião no contato e encaminha ao responsável.
HubSpot CRMAdiciona agendamentos a contatos e negócios.
SlackAvisa a equipe assim que uma reunião é agendada.
StripeCobra o pagamento quando o horário é reservado.
FramerColoca sua página de agendamento em um site Framer.
ElevenLabsDá uma voz de IA realista aos agentes de voz.
LinearDefine seu status como Ausente pelo seu calendário.
Meta PixelMede agendamentos das suas campanhas de anúncios da Meta.
UmamiConta visitas à sua página de agendamento, com privacidade.
WhatsAppFala com seus participantes por chat do WhatsApp ou videochamada.

Frequently asked questions

These are some of our most frequently asked questions.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Thrilled with this scheduling app—it's a game-changer. The intuitive interface and advanced features streamline my time management. The standout, however, is the incredible support team—swift, expert responses to every query. A perfect combo for seamless scheduling and top-notch customer service. P.s. Way better than Calendly
Mickeyem Trustpilot
Without a doubt the best calendar/scheduling application I have ever used. It has all of the advanced features I need while also being insanely intuitive and straightforward for both end-users and booking recipients. Love it!!
davidvkimballem Trustpilot
more elegant than Calendly, more open than Savvycal, cal.com works and it feels just right.
flo merianem Product Hunt
Amazing. I've been sharing it with everyone I know. It's helped me create more events spontaneously, because of how smooth it is compared to Calendly and Harmonizely.
Benem Product Hunt

I just migrated from calendly to cal.com I'm liking it so far. I wasn't particularly displeased with calendly. It's fine. But I like that cal is OSS and my sub to calendly was coming up for renewal so I thought I'd check it out. Looks good.
Kent C. Dodds 🌌@kentcdodds em X
(finally) made the move to @calcom after I couldn't find how to edit events in the calendly dashboard and I must say - dash is 10/10 Bravo @peer_rich and team (I should have moved over years ago!) OSS fam
Ant Wilson@AntWilson em X
This platform's open-source nature and flexible licensing are a developer's dream. Self-hosting and white-labeling empower personalization and seamless integration.
Ahmed Elnaggarem Product Hunt
Very easy to set up and start. Connected with my Google calendar without any problem. Connecting with Microsoft gives me an error. But other than that the user interface is very good.
Pankaj Dixitem Product Hunt

2 days of using @calcom is enough to never look back at calendly
Anuvesh Singh@singh_anuvesh em X
One of the best tools for scheduling and my favorite after so many other options tried.
Denisem Product Hunt
for the love of me, why do people still use Calendly? Just today I have seen products reference Calendly while they know of @calcom It's a no brainer for me to use , their brand is amazing, cool team + they even have more compelling features 🤷
Rotimi Best@rotimi_best em X
Just gave it a go and it's definitely the easiest meeting I've ever scheduled! No context switching, no distractions, and works even better on mobile too.
Aria Minaeiem Product Hunt

Trusted by fast-growing companies around the world

Get started with concierge workflows

Automate service steps, keep guests informed, and free your team for high-touch moments. Create your workspace, connect channels, and build your first workflow in minutes. If you prefer, request a tailored demo for your property.

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