Workflows for customer success meetings

Automate customer success meetings with reliable, scalable workflows

Turn QBRs, EBRs and success check-ins into consistent, on-brand experiences that reduce churn and drive renewals.

Workflow/Customer success meetings reminder workflowSave

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Sender name

Cal.com

Message template

Reminder

Usado por empresas de rápido crescimento no mundo todo

How customer success teams use workflows

Set up automated, reliable touchpoints from onboarding to renewal

01

Choose your trigger

Kick off workflows from bookings, reschedules, cancellations, or time-based triggers. Auto-start QBR sequences 30 days before renewal, or launch a customer success playbook after onboarding completes.

02

Define the next action

Send emails, SMS, or WhatsApp messages, post to Slack for account teams, call webhooks to your CRM, and update your account health score framework automatically with the latest engagement signals.

03

Personalize messages and cadence

Use templates for your customer success meeting agenda and QBR template, personalize by segment and plan tier, and adjust cadence based on product usage, csat vs nps trends, and executive preferences.

Why customer success teams rely on Cal.com

Deliver consistent, on-time, and data-informed customer meetings

Meeting reminder

now

Hi, this is a reminder that your customer success meetings meeting with Alex is in 30 mins

…
01

Operationalize QBRs and EBRs without extra effort

Standardize every executive business review with a reusable QBR template and agenda. Automate invites, reminders, and follow-ups, so stakeholders arrive prepared and decisions move faster across your portfolio.

Bookings

Today

Tue, 13 May9:00am - 9:30amCustomer success meetings kickoff | Q2
Tue, 13 May10:30am - 11:00amCustomer success meetings team standup

This week

Tue, 14 May10:30am - 11:00amCustomer success meetings review
Tue, 14 May1:00pm - 1:30pmClient follow-up
02

Elevate executive experiences at scale

Personalize communications by role, from champion to C-level. Send concise EBR pre-reads, align on goals, and capture the voice of customer program inputs during meetings, then auto-route notes back to your systems.

Trigger

When

Before event starts

How long before event starts?

24hours

Action

Do this

Send email to attendees

Message template

Reminder
03

Make outcomes measurable and repeatable

Track attendance, no-shows, and follow-through. Sync data to your account health score framework, compare csat vs nps trends, and tie meeting impact to expansion, adoption, and retention across teams and regions.
Email subjectAdd variable

Reminder: Are you still attending the meeting on {EVENT_DATE}

Normal BIlink

Hi {ATTENDEE},

Please confirm if you're still planning to attend by clicking the button below:

{CONFIRM_ATTENDANCE}

This reminder was triggered by a Workflow in Cal.

04

Ofereça uma experiência consistente e profissional

Uma comunicação clara e com a sua marca faz com que cada agendamento pareça confiável e profissional para seus clientes, equipes e participantes.

Features built for customer success operations

API-first, open scheduling infrastructure your CS org can trust

Multi-channel reminders and confirmations

Reduce no-shows with email, SMS, and WhatsApp. Customize timing for executives versus end users, and include agenda and prep docs for every role.

Routing and round robin for account teams

Ensure the right CSM, solutions architect, or executive sponsor is booked using rules for territory, product line, segment, or strategic tier.

Reusable templates for QBRs and EBRs

Publish a standard customer success meeting agenda and QBR template. Auto-attach pre-reads, ROI snapshots, and next-step checklists in every invite and reminder.

Signals-driven workflows

Trigger meetings from product usage, support escalations, health score changes, or VOC insights. Pipe events via webhook or API to schedule the right touchpoint.

Self-hosting and enterprise controls

Deploy on your own infrastructure, manage data residency, and integrate with your stack while keeping PII and audit trails under your control.

Developer-friendly API and SDKs

Manage events, attendees, workflows, and webhooks programmatically. Build custom playbooks for onboarding, adoption, risk, and renewal scenarios.

Veja como os fluxos de trabalho mantêm seu agendamento em dia

Veja como os Fluxos de trabalho da Cal.com simplificam agendamentos, automatizam lembretes e mantêm suas reuniões fluindo sem problemas. Veja exemplos reais de como equipes usam fluxos de trabalho para reduzir faltas e economizar tempo.

Todas as suas ferramentas essenciais sincronizadas com suas reuniões

Conecta-se ao Slack, Salesforce e mais de 100 outras ferramentas. As reservas aparecem onde sua equipe já trabalha.

Google CalendarOutlook CalendarApple CalendarZoom VideoGoogle MeetSalesforceHubSpot CRMSlackStripeZapierDatabuddyCal.com
Google CalendarOutlook CalendarApple CalendarZoom VideoGoogle MeetSalesforceHubSpot CRMSlackStripeZapierDatabuddyCal.com
  • Google CalendarVerifica conflitos em todos os calendários e adiciona o agendamento.
  • Zoom VideoDá a cada agendamento seu próprio link de reunião.
  • SalesforceRegistra a reunião no contato e encaminha para o responsável.
  • HubSpot CRMAdiciona agendamentos a contatos e negócios.
  • SlackAvisa a equipe assim que uma reunião é agendada.
  • StripeRecebe o pagamento quando o horário é agendado.
  • FramerColoca sua página de agendamento em um site Framer.
  • ElevenLabsDá aos agentes de voz uma voz de IA realista.
  • LinearDefine seu status como ausente a partir do seu calendário.
  • Meta PixelMede agendamentos das suas campanhas de anúncios da Meta.
  • UmamiConta visitas à sua página de agendamento, com privacidade.
  • WhatsAppAtende seus convidados em um chat ou chamada de vídeo no WhatsApp.

Perguntas frequentes

Estas são algumas das nossas perguntas mais frequentes.

Faça uma pergunta

Não acredite só na nossa palavra

Nossos usuários são nossos melhores embaixadores. Descubra por que somos a principal escolha para agendar reuniões.

  • Thrilled with this scheduling app—it's a game-changer. The intuitive interface and advanced features streamline my time management. The standout, however, is the incredible support team—swift, expert responses to every query. A perfect combo for seamless scheduling and top-notch customer service. P.s. Way better than Calendly
    Mickeyem Trustpilot
  • Without a doubt the best calendar/scheduling application I have ever used. It has all of the advanced features I need while also being insanely intuitive and straightforward for both end-users and booking recipients. Love it!!
    davidvkimballem Trustpilot
  • more elegant than Calendly, more open than Savvycal, cal.com works and it feels just right.
    flo merianem Product Hunt
  • Amazing. I've been sharing it with everyone I know. It's helped me create more events spontaneously, because of how smooth it is compared to Calendly and Harmonizely.
    Benem Product Hunt
  • I just migrated from calendly to cal.com I'm liking it so far. I wasn't particularly displeased with calendly. It's fine. But I like that cal is OSS and my sub to calendly was coming up for renewal so I thought I'd check it out. Looks good.
    Kent C. Dodds 🌌@kentcdodds em X
  • (finally) made the move to @calcom after I couldn't find how to edit events in the calendly dashboard and I must say - dash is 10/10 Bravo @peer_rich and team (I should have moved over years ago!) OSS fam
    Ant Wilson@AntWilson em X
  • This platform's open-source nature and flexible licensing are a developer's dream. Self-hosting and white-labeling empower personalization and seamless integration.
    Ahmed Elnaggarem Product Hunt
  • Very easy to set up and start. Connected with my Google calendar without any problem. Connecting with Microsoft gives me an error. But other than that the user interface is very good.
    Pankaj Dixitem Product Hunt
  • 2 days of using @calcom is enough to never look back at calendly
    Anuvesh Singh@singh_anuvesh em X
  • One of the best tools for scheduling and my favorite after so many other options tried.
    Denisem Product Hunt
  • for the love of me, why do people still use Calendly? Just today I have seen products reference Calendly while they know of @calcom It's a no brainer for me to use , their brand is amazing, cool team + they even have more compelling features 🤷
    Rotimi Best@rotimi_best em X
  • Just gave it a go and it's definitely the easiest meeting I've ever scheduled! No context switching, no distractions, and works even better on mobile too.
    Aria Minaeiem Product Hunt

Trusted by fast-growing companies around the world

Get started with customer success workflows

Turn every QBR, EBR, and renewal into a predictable, delightful experience. Start with ready-made templates, connect your stack, and automate the moments that matter. Sign up or book a demo to see it live.

Comece agoraFale com vendas