Automate guest messaging and turnovers with Cal.com workflows

Automate guest messaging and turnovers with Cal.com workflows

Build reliable booking, check in, and cleaning automations that reduce no shows and save hours.

Build reliable booking, check in, and cleaning automations that reduce no shows and save hours.

Workflow builder showing a pre arrival email with self check in instructions and access details for a short term rental stay.

Approuvé par des entreprises en forte croissance dans le monde entier

Approuvé par des entreprises en forte croissance dans le monde entier

Approuvé par des entreprises en forte croissance dans le monde entier

How it works for short-term rental hosts

How it works for short-term rental hosts

Connect calendars, define event types, and trigger messages across the booking lifecycle.

Connect calendars, define event types, and trigger messages across the booking lifecycle.

01

Connect your listings and calendars

Sync your Airbnb, Vrbo, and direct booking calendars to Cal.com, then map event types like new booking, pre check in, mid stay, and check out. Set buffers for turnovers and assign teammates. Cal.com automatically avoids conflicts and respects time zones for guests, cleaners, and co hosts.

02

Design your workflow steps

Use guest communication templates to send self check in instructions, a house manual template, and check out reminders. Add SMS, email, and WhatsApp touchpoints. Trigger a cleaner task with an Airbnb cleaning checklist, notify your team in Slack, and create follow-up surveys with webhooks.

03

Automate and monitor

Go live with one click. Cal.com delivers messages on schedule, updates events on reschedules or cancellations, and logs activity. Track delivery, opens, and link clicks. Cleaners receive their turnover workflow with access codes and notes, and guests get timely, helpful guidance without back and forth.

Benefits for short-term rental teams

Benefits for short-term rental teams

Why short-term rental hosts, managers, and cleaners rely on Cal.com.

Why short-term rental hosts, managers, and cleaners rely on Cal.com.

Mobile screenshot of a Cal.com guest reminder with self check in time and smart lock code for a vacation rental.

01

Stop manual messaging during peak turnover

Eliminate copy paste and late-night replies. Prebuild self check in instructions, parking details, Wi Fi, and local tips. Automatically send a house manual template after booking, a check in pack before arrival, and a check out checklist the night before departure. Cal.com sends on time, every time, so you can focus on operations and guest experience.

02

Reduce no shows and prevent confusion

Automated reminders and clear directions reduce guest uncertainty and support contactless access. Include lock codes, driving directions, and door photos. If a booking changes, Cal.com updates messages automatically, reducing support tickets and last minute calls.

Bookings dashboard showing guest messaging and turnover tasks for multiple rental units organized by date.

03

Run consistent turnovers with less oversight

Standardize cleaner tasks with an Airbnb cleaning checklist and property specific notes. Assign cleaners automatically, notify backups when someone declines, and log completion via forms. Your turnover workflow keeps every unit ready on time, even across multiple locations.

04

Scale with open, flexible infrastructure

Cal.com is open source, API first, and optionally self hosted. Integrate PMS, smart locks, CRMs, and task tools via webhooks and the Cal.com Apps directory at https://cal.com/apps. Explore docs at https://cal.com/docs, security at https://cal.com/security, pricing at https://cal.com/pricing, and guides on https://cal.com/blog.

Template editor showing a branded guest arrival email with access instructions and house manual link for a vacation rental.

Features built for hospitality operations

Features built for hospitality operations

Flexible workflows, templates, and integrations designed for short-term rentals and boutique hotels.

Flexible workflows, templates, and integrations designed for short-term rentals and boutique hotels.

Multi channel guest messaging

Send emails, SMS, and WhatsApp messages with timing rules. Personalize by property, language, and stay length using variables for dates, times, addresses, codes, and policies.

Template library for hosts

Use or customize guest communication templates, a house manual template, and cleaning checklists. Store per property content and instantly reuse across units.

Turnover task automation

Assign cleaners based on property, availability, or distance. Send an Airbnb cleaning checklist, track acceptance, and notify a backup if unclaimed after a set time.

Smart lock and access workflows

Send time bound access codes and instructions at the right moment. Update or revoke codes on early check in, late checkout, or cancellations using webhooks and APIs.

Team notifications and escalation

Notify co hosts in Slack or email when high priority events occur, such as damages, missed cleanings, or guest escalations. Route based on property or shift.

Developer ready and self hosting

Manage workflows with the Cal.com API, use webhooks for PMS sync, and self host for control. Review implementation in https://cal.com/docs and GitHub links in our docs.

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Tous vos outils clés synchronisés avec vos réunions

Cal.com fonctionne avec toutes les applications déjà dans votre flux, garantissant que tout fonctionne parfaitement ensemble.

Tous vos outils clés synchronisés avec vos réunions

Cal.com fonctionne avec toutes les applications déjà dans votre flux, garantissant que tout fonctionne parfaitement ensemble.

Tous vos outils clés synchronisés avec vos réunions

Cal.com fonctionne avec toutes les applications déjà dans votre flux, garantissant que tout fonctionne parfaitement ensemble.

Questions fréquemment posées

Questions fréquemment posées

Voici quelques-unes de nos questions les plus fréquentes.

Voici quelques-unes de nos questions les plus fréquentes.

How do I use Cal.com with Airbnb and my PMS?

Sync your booking calendar to Cal.com using iCal or an integration, then map booking events to workflow triggers. Connect your PMS via webhooks or custom apps to pass reservation data, guest contacts, and property attributes for templated messages and tasks.

Can I send self check in instructions only after identity is verified?

Yes. Add conditions to your workflow so access details are sent only after a verification step is marked complete in your PMS or a webhook. Cal.com can delay messages, wait for a webhook, and then continue.

How do cleaners receive and confirm turnover tasks?

Assign cleaners to properties and trigger tasks on checkout. Cleaners get email or SMS with the Airbnb cleaning checklist, notes, and photo requirements. They can confirm via link or your task tool integrated through webhooks.

What happens if a booking is rescheduled or canceled?

Cal.com updates or cancels scheduled messages automatically. Turnover tasks are reassigned or withdrawn, and backups are notified based on your rules. Guests receive updated details without manual intervention.

Can I maintain different templates per property or brand?

Yes. Store property specific guest communication templates and a house manual template per unit. Use variables for address, Wi Fi, parking, and policies, and route the correct version based on the listing or brand.

Is Cal.com suitable for multi unit operations and teams?

Yes. Cal.com supports multiple properties, roles, and permissions. Use routing, ownership rules, and team availability to coordinate co hosts, cleaners, and vendors at scale.

Do I need to use the hosted version, or can I self host?

You can use hosted or self hosted Cal.com. Both support workflows and the API. Review deployment options in https://cal.com/docs and reach out via https://help.cal.com for guidance.

How do I use Cal.com with Airbnb and my PMS?

Sync your booking calendar to Cal.com using iCal or an integration, then map booking events to workflow triggers. Connect your PMS via webhooks or custom apps to pass reservation data, guest contacts, and property attributes for templated messages and tasks.

Can I send self check in instructions only after identity is verified?

Yes. Add conditions to your workflow so access details are sent only after a verification step is marked complete in your PMS or a webhook. Cal.com can delay messages, wait for a webhook, and then continue.

How do cleaners receive and confirm turnover tasks?

Assign cleaners to properties and trigger tasks on checkout. Cleaners get email or SMS with the Airbnb cleaning checklist, notes, and photo requirements. They can confirm via link or your task tool integrated through webhooks.

What happens if a booking is rescheduled or canceled?

Cal.com updates or cancels scheduled messages automatically. Turnover tasks are reassigned or withdrawn, and backups are notified based on your rules. Guests receive updated details without manual intervention.

Can I maintain different templates per property or brand?

Yes. Store property specific guest communication templates and a house manual template per unit. Use variables for address, Wi Fi, parking, and policies, and route the correct version based on the listing or brand.

Is Cal.com suitable for multi unit operations and teams?

Yes. Cal.com supports multiple properties, roles, and permissions. Use routing, ownership rules, and team availability to coordinate co hosts, cleaners, and vendors at scale.

Do I need to use the hosted version, or can I self host?

You can use hosted or self hosted Cal.com. Both support workflows and the API. Review deployment options in https://cal.com/docs and reach out via https://help.cal.com for guidance.

How do I use Cal.com with Airbnb and my PMS?

Sync your booking calendar to Cal.com using iCal or an integration, then map booking events to workflow triggers. Connect your PMS via webhooks or custom apps to pass reservation data, guest contacts, and property attributes for templated messages and tasks.

Can I send self check in instructions only after identity is verified?

Yes. Add conditions to your workflow so access details are sent only after a verification step is marked complete in your PMS or a webhook. Cal.com can delay messages, wait for a webhook, and then continue.

How do cleaners receive and confirm turnover tasks?

Assign cleaners to properties and trigger tasks on checkout. Cleaners get email or SMS with the Airbnb cleaning checklist, notes, and photo requirements. They can confirm via link or your task tool integrated through webhooks.

What happens if a booking is rescheduled or canceled?

Cal.com updates or cancels scheduled messages automatically. Turnover tasks are reassigned or withdrawn, and backups are notified based on your rules. Guests receive updated details without manual intervention.

Can I maintain different templates per property or brand?

Yes. Store property specific guest communication templates and a house manual template per unit. Use variables for address, Wi Fi, parking, and policies, and route the correct version based on the listing or brand.

Is Cal.com suitable for multi unit operations and teams?

Yes. Cal.com supports multiple properties, roles, and permissions. Use routing, ownership rules, and team availability to coordinate co hosts, cleaners, and vendors at scale.

Do I need to use the hosted version, or can I self host?

You can use hosted or self hosted Cal.com. Both support workflows and the API. Review deployment options in https://cal.com/docs and reach out via https://help.cal.com for guidance.

Ne vous fiez pas seulement à notre parole

Nos utilisateurs sont nos meilleurs ambassadeurs. Découvrez pourquoi nous sommes le meilleur choix pour planifier des réunions.

Ne vous fiez pas seulement à notre parole

Nos utilisateurs sont nos meilleurs ambassadeurs. Découvrez pourquoi nous sommes le meilleur choix pour planifier des réunions.

Ne vous fiez pas seulement à notre parole

Nos utilisateurs sont nos meilleurs ambassadeurs. Découvrez pourquoi nous sommes le meilleur choix pour planifier des réunions.

Approuvé par des entreprises en forte croissance dans le monde entier

Approuvé par des entreprises en forte croissance dans le monde entier

Approuvé par des entreprises en forte croissance dans le monde entier

Get started with automated guest workflows

Streamline guest messaging and turnovers today. Sign up at https://cal.com, explore integrations at https://cal.com/apps, and book a demo to see workflows for your property. Start free, or talk to sales for an enterprise plan at https://cal.com/pricing.