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Automate onboarding workflows to scale client implementations with confidence

Automate onboarding workflows to scale client implementations with confidence

Standardize kickoff, training, and handoffs with workflow automation built for onboarding specialists and teams.

Standardize kickoff, training, and handoffs with workflow automation built for onboarding specialists and teams.

Dashboard of setting up an automated workflow in Cal.com, tailored to onboarding specialists, showing a trigger to send a kickoff reminder email 24 hours before an event starts.

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

How onboarding specialists use Cal.com Workflows

How onboarding specialists use Cal.com Workflows

Replace manual booking, reminders, and follow-ups with automated workflows that keep every client on track from kickoff to go live.

Replace manual booking, reminders, and follow-ups with automated workflows that keep every client on track from kickoff to go live.

01

Define your onboarding journey

Map each phase, from discovery to launch, then connect them to event types in Cal.com. Use routing forms to guide prospects to the right kickoff call agenda, assign the correct specialist, and capture required fields up front. Link assets like your customer onboarding checklist, onboarding playbook template, and implementation plan template so every booking includes the right resources.

02

Automate scheduling and communication

Set triggers for confirmations, reschedules, no‑shows, and milestones. Cal.com Workflows send branded emails, SMS, or WhatsApp messages so clients always know what comes next. Share timelines, prerequisites, and prep steps, and embed calendar booking inside your LMS or success portal. Use the API to sync tasks to CRM or project tools. Explore docs at https://cal.com/docs.

03

Orchestrate handoffs and reporting

As onboarding moves from solutions to training to support, automatically notify internal teams in Slack and update CRM stages. Use webhooks to push status, deadlines, and outcomes. Maintain visibility with a consistent cadence of updates, while customer journey mapping stays aligned across teams. Learn more about integrations at https://cal.com/apps.

Why onboarding teams choose Cal.com

Why onboarding teams choose Cal.com

Deliver a consistent onboarding experience at scale, reduce time to value, and keep customers engaged throughout implementation.

Deliver a consistent onboarding experience at scale, reduce time to value, and keep customers engaged throughout implementation.

Image showing a Cal.com onboarding reminder notification on a mobile device, with a reminder message and attendee profile pictures indicating their response status.

01

Shorten time to value

Reduce back-and-forth and accelerate scheduling. Preconfigured workflows make it simple to coordinate discovery, technical setup, training, and go live across regions and calendars.

02

Fewer no‑shows and smoother meetings

Automated confirmations, reminders, and prep notes lower no‑shows and ensure every stakeholder arrives ready. Share agendas, prerequisites, and links to labs or sandboxes ahead of time.

Image of a bookings dashboard displaying a list of scheduled onboarding and training sessions with dates, times, event titles, and participant profile pictures, organized under sections for today and this week.

03

Consistent client experience across every handoff

Standardize your onboarding playbook. Attach a customer onboarding checklist, kickoff call agenda, and implementation plan template to each step so every client gets the same quality experience.

04

Enterprise-grade control for complex rollouts

Use advanced routing, round-robin assignment, and multi-host events. Self-host if needed, manage data residency, and rely on an API-first platform trusted by enterprises. See https://cal.com/enterprise.

Image showing a branded onboarding communication template in Cal.com, customized for confirmations and reminders.

Features that fit onboarding workflows

Features that fit onboarding workflows

Open-source flexibility, an API-first architecture, and deep integrations give onboarding specialists complete control.

Open-source flexibility, an API-first architecture, and deep integrations give onboarding specialists complete control.

Workflow automation builder

Create step-by-step automations for confirmations, reminders, follow-ups, and internal alerts with a simple visual builder.

Multi-channel notifications

Send email, SMS, or WhatsApp at the right time, with dynamic content tied to event data and attendee roles.

Advanced routing and assignment

Match clients to the right specialist by segment, product, or region. Support round-robin or priority queues.

Group sessions and training series

Offer cohort training, office hours, or multi-session curricula with self-serve booking and automated reminders.

CRM and project tool integrations

Sync attendees, outcomes, and next steps via webhooks and API. Connect to tools through https://cal.com/apps.

Open source and self-hosting options

Run Cal.com in your environment for maximum control. Review code at https://github.com/calcom/cal.com.

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Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Domande frequenti

Domande frequenti

Queste sono alcune delle domande che ci vengono poste più frequentemente.

Queste sono alcune delle domande che ci vengono poste più frequentemente.

How do workflows support a customer onboarding checklist?

Attach your customer onboarding checklist to event types and send it automatically after booking. Use reminders to confirm completion before the next step. Track status via API in your CRM.

Can we include a kickoff call agenda in invites?

Yes. Add a kickoff call agenda to confirmation emails and reminders, including goals, attendees, success metrics, and prep tasks, so stakeholders arrive aligned.

How do we standardize our onboarding playbook template?

Create templates for each phase, link your onboarding playbook template in messages, and reuse workflows across products or segments to ensure consistent delivery at scale.

Can Cal.com automate our implementation plan template?

Yes. Host or link your implementation plan template, generate step assignments via webhooks, and trigger messages when tasks or milestones change.

How do we manage complex customer journey mapping?

Use routing, tags, and workflow triggers to reflect each stage. Send different messages by role or phase, and push updates to CRM to keep customer journey mapping accurate.

Does Cal.com support enterprise security and self-hosting?

Yes. Cal.com is open source with optional self-hosting, SSO, SCIM, role-based controls, and data residency options. See https://cal.com/enterprise for details.

Can developers manage workflows via API?

Yes. Create and update workflows, events, and webhooks programmatically. Explore https://cal.com/docs and the workflow API reference in the docs.

How do workflows support a customer onboarding checklist?

Attach your customer onboarding checklist to event types and send it automatically after booking. Use reminders to confirm completion before the next step. Track status via API in your CRM.

Can we include a kickoff call agenda in invites?

Yes. Add a kickoff call agenda to confirmation emails and reminders, including goals, attendees, success metrics, and prep tasks, so stakeholders arrive aligned.

How do we standardize our onboarding playbook template?

Create templates for each phase, link your onboarding playbook template in messages, and reuse workflows across products or segments to ensure consistent delivery at scale.

Can Cal.com automate our implementation plan template?

Yes. Host or link your implementation plan template, generate step assignments via webhooks, and trigger messages when tasks or milestones change.

How do we manage complex customer journey mapping?

Use routing, tags, and workflow triggers to reflect each stage. Send different messages by role or phase, and push updates to CRM to keep customer journey mapping accurate.

Does Cal.com support enterprise security and self-hosting?

Yes. Cal.com is open source with optional self-hosting, SSO, SCIM, role-based controls, and data residency options. See https://cal.com/enterprise for details.

Can developers manage workflows via API?

Yes. Create and update workflows, events, and webhooks programmatically. Explore https://cal.com/docs and the workflow API reference in the docs.

How do workflows support a customer onboarding checklist?

Attach your customer onboarding checklist to event types and send it automatically after booking. Use reminders to confirm completion before the next step. Track status via API in your CRM.

Can we include a kickoff call agenda in invites?

Yes. Add a kickoff call agenda to confirmation emails and reminders, including goals, attendees, success metrics, and prep tasks, so stakeholders arrive aligned.

How do we standardize our onboarding playbook template?

Create templates for each phase, link your onboarding playbook template in messages, and reuse workflows across products or segments to ensure consistent delivery at scale.

Can Cal.com automate our implementation plan template?

Yes. Host or link your implementation plan template, generate step assignments via webhooks, and trigger messages when tasks or milestones change.

How do we manage complex customer journey mapping?

Use routing, tags, and workflow triggers to reflect each stage. Send different messages by role or phase, and push updates to CRM to keep customer journey mapping accurate.

Does Cal.com support enterprise security and self-hosting?

Yes. Cal.com is open source with optional self-hosting, SSO, SCIM, role-based controls, and data residency options. See https://cal.com/enterprise for details.

Can developers manage workflows via API?

Yes. Create and update workflows, events, and webhooks programmatically. Explore https://cal.com/docs and the workflow API reference in the docs.

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I nostri utenti sono i nostri migliori ambasciatori. Scopri perché siamo la scelta migliore per pianificare meeting.

Non fidarti solo delle nostre parole

I nostri utenti sono i nostri migliori ambasciatori. Scopri perché siamo la scelta migliore per pianificare meeting.

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Get started with workflows for onboarding

Try Cal.com free, book a demo, or explore the docs. Build a repeatable onboarding flow with automated scheduling, consistent communications, and seamless handoffs. Sign up at https://cal.com, view pricing at https://cal.com/pricing, or see help articles at https://help.cal.com/.