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Effortless retail appointment scheduling and routing

Effortless retail appointment scheduling and routing

Transform in-store and virtual retail appointments with intelligent routing and seamless customer experiences

Transform in-store and virtual retail appointments with intelligent routing and seamless customer experiences

Retail appointment routing form setup with department, location, and service type questions

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

How retail appointment routing works

How retail appointment routing works

A seamless scheduling journey for your retail customers

A seamless scheduling journey for your retail customers

01

Set up custom routing forms

Create branded forms that collect key customer preferences, such as product interest or services required, before scheduling.

Create form template for retail appointment routing showing custom fields for store location and service type

02

Gather customer details

Customers select their preferred time, service, and staff member—online or in-store—ensuring a personalized experience.

03

Automatically route to the right associate or service

Cal.com’s intelligent routing matches customers to the best available staff, specialist, or location for their needs.

Automated retail appointment routing showing associates in various retail departments

Key benefits for retail appointment scheduling

Key benefits for retail appointment scheduling

Boost efficiency, personalize service, and increase conversions

Boost efficiency, personalize service, and increase conversions

Attribute-based routing for retail showing customer form answers and booked staff

01

Eliminate scheduling chaos

End double bookings and long wait times by automating appointments for in-store and virtual retail services.

02

Personalize customer experiences

Match customers with the right staff or specialist, based on product interests, language, or service needs, for higher satisfaction.

Retail appointment ownership assignment showing direct client-staff connections
Graph showing weekly routed retail appointments by staff member

03

Maximize team productivity

Automated assignment ensures staff are efficiently utilized, balancing workloads and reducing idle time.

04

Adapt to changing retail demands

Cal.com’s open-source platform supports customization and integrations, so your scheduling grows with your business needs.

Customizable routing logic for retail showing conditions by department, service, and loyalty

Features designed for retail teams

Features designed for retail teams

Built to handle high-volume, multi-location, and omnichannel retail operations

Built to handle high-volume, multi-location, and omnichannel retail operations

Multi-location and multi-service support

Manage appointments across multiple stores, departments, or service types from a single platform.

Attribute-based routing

Route customers to the right associate based on preferences, staff expertise, or store location.

CRM and POS integrations

Connect your scheduling with retail CRM, POS, and inventory systems for real-time updates and a unified workflow.

Flexible self-hosting and compliance

Deploy on your own infrastructure for full control over data privacy and regulatory requirements.

Customizable booking forms

Tailor intake forms to capture specific retail needs, from product interests to loyalty ID capture.

Advanced analytics and insights

Track appointment volumes, conversion rates, and staff utilization to optimize store performance.

Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Tutti i tuoi strumenti chiave sincronizzati con i tuoi incontri

Cal.com funziona con tutte le app già presenti nel tuo flusso, assicurando che tutto funzioni perfettamente insieme.

Domande frequenti

Domande frequenti

Queste sono alcune delle domande che ci vengono poste più frequentemente.

Queste sono alcune delle domande che ci vengono poste più frequentemente.

How does Cal.com help retailers manage high appointment volumes?

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Can customers book both in-store and virtual retail appointments?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does attribute-based routing improve retail customer service?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What integrations are available for retail systems?

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Is Cal.com secure and compliant for retail operations?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can I customize the booking process for specific retail campaigns or services?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What is the onboarding process like for retail teams?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com help retailers manage high appointment volumes?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can customers book both in-store and virtual retail appointments?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does attribute-based routing improve retail customer service?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What integrations are available for retail systems?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Is Cal.com secure and compliant for retail operations?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can I customize the booking process for specific retail campaigns or services?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What is the onboarding process like for retail teams?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com help retailers manage high appointment volumes?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can customers book both in-store and virtual retail appointments?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does attribute-based routing improve retail customer service?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What integrations are available for retail systems?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Is Cal.com secure and compliant for retail operations?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can I customize the booking process for specific retail campaigns or services?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What is the onboarding process like for retail teams?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Non fidarti solo delle nostre parole

I nostri utenti sono i nostri migliori ambasciatori. Scopri perché siamo la scelta migliore per pianificare meeting.

Non fidarti solo delle nostre parole

I nostri utenti sono i nostri migliori ambasciatori. Scopri perché siamo la scelta migliore per pianificare meeting.

Non fidarti solo delle nostre parole

I nostri utenti sono i nostri migliori ambasciatori. Scopri perché siamo la scelta migliore per pianificare meeting.

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Fidato da aziende in rapida crescita in tutto il mondo

Liberati del tuo tempo. Ci occupiamo della tua programmazione. Prova Cal.com adesso!

Deliver seamless appointments and boost customer loyalty—start with Cal.com today.