A Complete Walkthrough of Cal.com’s Booking Dashboard & Its Key Features
A step-by-step breakdown of booking categories and features.
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Get startedCal.com isn't a startup that does things the easy way. Yes, we simplify scheduling for our users, but we've taken the longer, harder road and decided to stay out of the small niche marketplace. This means that instead of targeting one specific segment of society, we're building scheduling infrastructure for literally everyone. We can do this because our scheduling software is customizable. This means that regardless of your type of business, your customer base, your location, or size, our product is the solution.
If you're just starting out on your appointment booking journey, then our basic free plan can't be beat. Free users have access to 90% of all of our features, including things like analytics, unlimited active events and bookings, as well as third-party integrations.
If you need access to more advanced features, like SMS reminders, data-based insights, and customizable meeting templates, then our Team plan is exactly what you're looking for. However, we also have Organization and Enterprise plans. We know that at first glance all of these different options can make it challenging to zero in on exactly what you need.
Over the next few paragraphs, we're going to explain the benefits of the Enterprise plan, as well as how you can identify if it's exactly what you need. So, let's get started.
All of our plans are designed to meet our account holders' needs. So, the first thing we need to do is take a moment and ask ourselves a couple of questions. You can think of this as doing an informal self-audit.
Here are some questions to ask yourself:
Do you need access to advanced tools like AI voice agents?
Do you need advanced routing forms to help eliminate client confusion?
Do you want dedicated onboarding and support?
Is 99.99% uptime SLA important to you?
If the answer is yes to two or more of these questions, then you probably need the Enterprise plan. You see, the Enterprise plan has been built to help complex organizations save time. It achieves this by ensuring subscribers have access to unique features that they can leverage for growth. A great example of the impact of cal.com's Enterprise plan can be found by reading our Deel.com case study.
Personal scheduling requirements and organizational scheduling requirements are not the same. This is because organizations have a different relationship when it comes to accountability and liability. You know the saying, "With great power comes great responsibility", it applies to every Enterprise.
Businesses are being trusted with confidential information, and this means they need tools that will help them protect their interests by protecting their clients. If you require anything like SOC2, HIPAA, ISO 27001, SAML SSO, and SCIM, as well as Active Directory and HRIS tool sync, then the Enterprise plan is the ideal option.
Life is nothing if not unpredictable; however, it's important to have processes in place to ensure smooth sailing. Cal.com Enterprise subscribers have peace of mind thanks to their exclusive 24/7 support over the phone and via Slack Connect.
This means that if all of a sudden waters turn choppy and your booking portal isn't acting the way it's supposed to, a member of our crew members will be there to sort things out. This is in addition to dedicated onboarding that all Enterprise accounts receive to ensure that everything is set up correctly the first time.
White-glove support isn't where the Enterprise perks end, it's just where they start. As an Enterprise subscriber, you have access to advanced Salesforce routing forms, as well as Cal AI voice agents. These voice agents make it easy for clients to book appointments over the phone. This frees up manpower that can then be redeployed elsewhere.
Enterprise accounts also have access to our exclusive instant meetings feature. This is a booking type that allows customers to request a real-time face-to-face meeting via chat or video to solve their problem. Having access to a feature like this is a great way to improve customer satisfaction, boost sales, and help your brand stand out from the crowd.
As you can see, being an Enterprise subscriber has its advantages, and all of them are impactful. Enterprise accounts are designed to take your organization's efficiency to the next level by fueling growth with time-based savings. If you'd like to learn more about our Enterprise plan, feel free to reach out to a member of our sales team. Thanks for reading this article and, as always, happy scheduling!
A step-by-step breakdown of booking categories and features.
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