Customer support

Customer support

Faster support. Happier customers.

Streamline your support operations and reduce customer wait times with smarter scheduling.

Alex Fisher

Design Workshop

A longer chat to run through design.

30 mins

15m

30m

45m

1h

Zoom

Europe/Dublin

June

2022

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Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Key benefits

Key benefits

Key benefits

How Cal.com works for customer support teams

How Cal.com works for customer support teams

Empower your support team with scheduling tools that enhance customer service, streamline issue resolution, and improve satisfaction.

Empower your support team with scheduling tools that enhance customer service, streamline issue resolution, and improve satisfaction.

01

Faster support scheduling

Let customers book support sessions at their convenience. Cal.com integrates with video and phone tools, ensuring quick resolution of issues without unnecessary delays.

02

Optimized team workflows

Handle high volumes of support requests efficiently with collective and round-robin scheduling. Assign calls or meetings to the right support agent based on availability and expertise.

03

Exceptional customer experience

Offer a seamless booking experience with branded pages and automated reminders. Ensure customers feel valued and supported at every step of their journey with your company.

Additional features

Additional features

Additional features

Designed for a maximum efficiency

Designed for a maximum efficiency

Boost campus performance with our advanced collaboration features and automated workflows.

Boost campus performance with our advanced collaboration features and automated workflows.

Round robin

Distribute meetings amongst team members based on weights, priorities or the person least recently booked.

Collective events

Book a meeting with several team members at one time.

Routing forms

Direct bookers to the right people based on their details, like industry, company-size, etc.

Dynamic meetings

Easily see when everyone's available, automatically handling multiple time zones.

Automated workflows

Save time with automated workflows like meeting reminders.

Accept payments

Process payments and place holds through Stripe or PayPal integration.

App store

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

App store

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

App store

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

FAQ

FAQ

FAQ

Frequently asked questions

Frequently asked questions

These are some of our most frequently asked questions.

These are some of our most frequently asked questions.

What is Cal.com, and how can it help our customer support team?

Cal.com is a scheduling platform that simplifies booking for customer service appointments, enabling faster resolutions and improving customer satisfaction.

How can Cal.com improve the efficiency of our support team?

Cal.com automates scheduling for customer calls, follow-ups, and ticket escalations, reducing manual tasks and freeing up your team to focus on solving issues.

Can Cal.com handle different schedules for various customer support agents?

Yes, you can assign unique schedules to individual agents or teams, ensuring accurate availability for bookings.

Does Cal.com support round-robin scheduling to distribute customer requests evenly across agents?

Yes, round-robin functionality ensures that customer appointments are evenly distributed among available agents.

How does Cal.com handle urgent customer issues?

You can prioritize certain appointment types or use routing rules to ensure high-priority customers are connected to the right agents quickly.

Can we schedule group calls or webinars for customer training?

Yes, Cal.com supports group bookings, perfect for hosting customer webinars, training sessions, or product tutorials.

What is Cal.com, and how can it help our customer support team?

Cal.com is a scheduling platform that simplifies booking for customer service appointments, enabling faster resolutions and improving customer satisfaction.

How can Cal.com improve the efficiency of our support team?

Cal.com automates scheduling for customer calls, follow-ups, and ticket escalations, reducing manual tasks and freeing up your team to focus on solving issues.

Can Cal.com handle different schedules for various customer support agents?

Yes, you can assign unique schedules to individual agents or teams, ensuring accurate availability for bookings.

Does Cal.com support round-robin scheduling to distribute customer requests evenly across agents?

Yes, round-robin functionality ensures that customer appointments are evenly distributed among available agents.

How does Cal.com handle urgent customer issues?

You can prioritize certain appointment types or use routing rules to ensure high-priority customers are connected to the right agents quickly.

Can we schedule group calls or webinars for customer training?

Yes, Cal.com supports group bookings, perfect for hosting customer webinars, training sessions, or product tutorials.

What is Cal.com, and how can it help our customer support team?

Cal.com is a scheduling platform that simplifies booking for customer service appointments, enabling faster resolutions and improving customer satisfaction.

How can Cal.com improve the efficiency of our support team?

Cal.com automates scheduling for customer calls, follow-ups, and ticket escalations, reducing manual tasks and freeing up your team to focus on solving issues.

Can Cal.com handle different schedules for various customer support agents?

Yes, you can assign unique schedules to individual agents or teams, ensuring accurate availability for bookings.

Does Cal.com support round-robin scheduling to distribute customer requests evenly across agents?

Yes, round-robin functionality ensures that customer appointments are evenly distributed among available agents.

How does Cal.com handle urgent customer issues?

You can prioritize certain appointment types or use routing rules to ensure high-priority customers are connected to the right agents quickly.

Can we schedule group calls or webinars for customer training?

Yes, Cal.com supports group bookings, perfect for hosting customer webinars, training sessions, or product tutorials.

Testimonials

Don’t take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Testimonials

Don’t take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Testimonials

Don’t take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Free up your time. We've got your scheduling covered. Try Cal.com now!