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Faster support. Happier customers.
Streamline your support operations and reduce customer wait times with smarter scheduling.
Alex Fisher
Design Workshop
A longer chat to run through design.
30 mins
15m
30m
45m
1h
Zoom
Europe/Dublin
June
2022
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01
Faster support scheduling
Let customers book support sessions at their convenience. Cal.com integrates with video and phone tools, ensuring quick resolution of issues without unnecessary delays.
02
Optimized team workflows
Handle high volumes of support requests efficiently with collective and round-robin scheduling. Assign calls or meetings to the right support agent based on availability and expertise.
03
Exceptional customer experience
Offer a seamless booking experience with branded pages and automated reminders. Ensure customers feel valued and supported at every step of their journey with your company.
Round robin
Distribute meetings amongst team members based on weights, priorities or the person least recently booked.
Collective events
Book a meeting with several team members at one time.
Routing forms
Direct bookers to the right people based on their details, like industry, company-size, etc.
Dynamic meetings
Easily see when everyone's available, automatically handling multiple time zones.
Automated workflows
Save time with automated workflows like meeting reminders.
Accept payments
Process payments and place holds through Stripe or PayPal integration.
What is Cal.com, and how can it help our customer support team?
Cal.com is a scheduling platform that simplifies booking for customer service appointments, enabling faster resolutions and improving customer satisfaction.
How can Cal.com improve the efficiency of our support team?
Cal.com automates scheduling for customer calls, follow-ups, and ticket escalations, reducing manual tasks and freeing up your team to focus on solving issues.
Can Cal.com handle different schedules for various customer support agents?
Yes, you can assign unique schedules to individual agents or teams, ensuring accurate availability for bookings.
Does Cal.com support round-robin scheduling to distribute customer requests evenly across agents?
Yes, round-robin functionality ensures that customer appointments are evenly distributed among available agents.
How does Cal.com handle urgent customer issues?
You can prioritize certain appointment types or use routing rules to ensure high-priority customers are connected to the right agents quickly.
Can we schedule group calls or webinars for customer training?
Yes, Cal.com supports group bookings, perfect for hosting customer webinars, training sessions, or product tutorials.
Free up your time. We've got your scheduling covered. Try Cal.com now!
