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Workflows for appliance repair scheduling that customers trust

Workflows for appliance repair scheduling that customers trust

Automate bookings, reminders, and follow-ups so technicians arrive prepared and jobs get confirmed faster.

Automate bookings, reminders, and follow-ups so technicians arrive prepared and jobs get confirmed faster.

Dashboard of setting up an automated workflow in Cal.com, showing a trigger to send a reminder before an appliance repair appointment with customizable content.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

How it works for appliance repair teams

How it works for appliance repair teams

Set up routing, reminders, and status updates in minutes.

Set up routing, reminders, and status updates in minutes.

01

Connect calendars and set service zones

Connect Google or Microsoft calendars, define service areas, travel buffers, and working hours. Create event types for diagnostics, washer dryer repair, installations, and warranty calls.

02

Build smart routing and reminders

Use routing forms to capture brand, model, and location. Auto-assign the best technician, then schedule reminders by email, SMS, or WhatsApp to reduce no shows.

03

Sync updates and follow-ups

Send real-time updates on technician ETA, reschedules, or parts orders. Trigger post-visit surveys and quotes, and log everything with webhooks to your CRM or FSM.

Benefits for appliance repair organizations

Benefits for appliance repair organizations

Make scheduling easy for your customers and efficient for your team.

Make scheduling easy for your customers and efficient for your team.

Image showing a Cal.com appliance repair reminder on a mobile device with attendee responses and timing.

01

Fewer no shows and faster confirmations

Automated confirmations and multi-channel reminders cut missed visits and late cancellations. Customers receive clear appointment details, prep instructions, and easy reschedule links, so they confirm quickly. Technicians show up prepared with model numbers and issue notes gathered during booking. Teams save time that would be spent chasing customers and juggling calendars, and dispatch gets real-time visibility into status. This consistency helps you offer reliable same day appliance repair without chaos.

02

Smarter routing that protects margins

Route jobs to the right technician based on skills, location, and availability. Add drive buffers and service zones to minimize windshield time. For urgent tickets, prioritize same day slots while keeping travel realistic. Use round-robin assignment for even distribution or capacity-based rules for high performers. By aligning job type and technician capabilities, first-time fix rates improve, returns drop, and customers get a faster, more professional experience.

Image of a bookings dashboard displaying scheduled appliance repair jobs and technician assignments for today and tomorrow.

03

Better customer experience, higher conversion

Offer a modern booking flow that feels like appliance repair near me, but operated by your brand. Customers can pick times, add photos, and share brand and model details. Pre-visit checklists reduce onsite surprises. Real-time updates on ETA and technician profile build trust. Clear pricing notes and optional fields for refrigerator repair cost estimates help set expectations, increasing conversions and reducing disputes. A smooth journey turns new customers into repeat clients.

04

Workflow-driven operations for scale

Standardize your playbook with workflows for every step, across franchises and teams. Trigger reminders, internal Slack alerts, parts ordering tasks, and post-visit follow-ups automatically. Use tags to separate warranty work, installs, and repairs. Centralize data via API and webhooks to your CRM, FSM, billing, or inventory systems. Whether you run a local shop or a national network, Cal.com makes your operations predictable, auditable, and ready to scale without adding manual overhead.

Image showing a branded appliance repair reminder template with editable subject and content.

Features built for field service scheduling

Features built for field service scheduling

Flexible, API-first scheduling infrastructure you can host or customize.

Flexible, API-first scheduling infrastructure you can host or customize.

Multi-location routing and skills matching

Assign jobs by territory, travel time, technician skills, and service level to maximize first-time fix rates and reduce drive time.

Multi-channel notifications

Send confirmations, reminders, and ETAs via email, SMS, or WhatsApp. Configure timing and content per event type and customer segment.

Routing forms with conditional logic

Collect brand, model, photos, and issue details. Show conditional questions based on appliance type to prep technicians before arrival.

Group and team scheduling

Coordinate dispatcher availability, technician calendars, and parts pickups. Support crew assignments for heavy installs or two-person jobs.

Workflows and webhooks

Trigger internal alerts, update CRMs, create tickets, or start post-visit surveys. Keep every system in sync with reliable webhooks.

Open-source and self-hosted options

Run on Cal.com Cloud or self-host for compliance. Extend with our API, customize UI, and integrate with your stack.

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Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Perguntas frequentes

Perguntas frequentes

Estas são algumas das nossas perguntas mais frequentes.

Estas são algumas das nossas perguntas mais frequentes.

How does Cal.com help with same day appliance repair?

Use priority event types, routing rules, and travel buffers to surface near-term slots. Automated reminders keep customers responsive, so urgent visits are confirmed faster.

Can customers upload photos or share model details during booking?

Yes. Use routing forms with file upload and custom fields to capture brand, model, photos, and issue notes, so technicians arrive prepared.

Does it support multi-location franchises and dispatch teams?

Yes. Create teams, locations, and service zones. Use skills matching and round-robin or rules-based assignment for balanced, efficient dispatching.

Can we estimate refrigerator repair cost during scheduling?

You can collect key details to generate estimates and send automated follow-ups with pricing ranges. Final pricing remains in your billing system.

What channels can we use for reminders and updates?

Email, SMS, and WhatsApp are supported. Configure timing per event type for confirmations, ETAs, reschedules, and post-visit surveys.

Can we self-host and integrate with our FSM or CRM?

Yes. Cal.com is open source and supports self-hosting. Use webhooks and APIs to connect to your FSM, CRM, inventory, and billing tools.

How do technicians avoid double booking with personal calendars?

Two-way calendar sync with Google and Microsoft blocks personal events, respects working hours, and prevents conflicts across all job types.

How does Cal.com help with same day appliance repair?

Use priority event types, routing rules, and travel buffers to surface near-term slots. Automated reminders keep customers responsive, so urgent visits are confirmed faster.

Can customers upload photos or share model details during booking?

Yes. Use routing forms with file upload and custom fields to capture brand, model, photos, and issue notes, so technicians arrive prepared.

Does it support multi-location franchises and dispatch teams?

Yes. Create teams, locations, and service zones. Use skills matching and round-robin or rules-based assignment for balanced, efficient dispatching.

Can we estimate refrigerator repair cost during scheduling?

You can collect key details to generate estimates and send automated follow-ups with pricing ranges. Final pricing remains in your billing system.

What channels can we use for reminders and updates?

Email, SMS, and WhatsApp are supported. Configure timing per event type for confirmations, ETAs, reschedules, and post-visit surveys.

Can we self-host and integrate with our FSM or CRM?

Yes. Cal.com is open source and supports self-hosting. Use webhooks and APIs to connect to your FSM, CRM, inventory, and billing tools.

How do technicians avoid double booking with personal calendars?

Two-way calendar sync with Google and Microsoft blocks personal events, respects working hours, and prevents conflicts across all job types.

How does Cal.com help with same day appliance repair?

Use priority event types, routing rules, and travel buffers to surface near-term slots. Automated reminders keep customers responsive, so urgent visits are confirmed faster.

Can customers upload photos or share model details during booking?

Yes. Use routing forms with file upload and custom fields to capture brand, model, photos, and issue notes, so technicians arrive prepared.

Does it support multi-location franchises and dispatch teams?

Yes. Create teams, locations, and service zones. Use skills matching and round-robin or rules-based assignment for balanced, efficient dispatching.

Can we estimate refrigerator repair cost during scheduling?

You can collect key details to generate estimates and send automated follow-ups with pricing ranges. Final pricing remains in your billing system.

What channels can we use for reminders and updates?

Email, SMS, and WhatsApp are supported. Configure timing per event type for confirmations, ETAs, reschedules, and post-visit surveys.

Can we self-host and integrate with our FSM or CRM?

Yes. Cal.com is open source and supports self-hosting. Use webhooks and APIs to connect to your FSM, CRM, inventory, and billing tools.

How do technicians avoid double booking with personal calendars?

Two-way calendar sync with Google and Microsoft blocks personal events, respects working hours, and prevents conflicts across all job types.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Get started with appliance repair workflows

Automate scheduling, reminders, and routing so your technicians can focus on fixes, not admin. Create an account, explore templates for washer dryer repair and installs, and connect your calendars. If you are evaluating at the team or franchise level, contact us for a tailored demo and best practices to roll out nationally.