Effortless retail appointment scheduling and routing
Effortless retail appointment scheduling and routing
Transform in-store and virtual retail appointments with intelligent routing and seamless customer experiences
Transform in-store and virtual retail appointments with intelligent routing and seamless customer experiences
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
How retail appointment routing works
How retail appointment routing works
A seamless scheduling journey for your retail customers
A seamless scheduling journey for your retail customers
01
Set up custom routing forms
Create branded forms that collect key customer preferences, such as product interest or services required, before scheduling.
02
Gather customer details
Customers select their preferred time, service, and staff member—online or in-store—ensuring a personalized experience.
03
Automatically route to the right associate or service
Cal.com’s intelligent routing matches customers to the best available staff, specialist, or location for their needs.
Key benefits for retail appointment scheduling
Key benefits for retail appointment scheduling
Boost efficiency, personalize service, and increase conversions
Boost efficiency, personalize service, and increase conversions
01
Eliminate scheduling chaos
End double bookings and long wait times by automating appointments for in-store and virtual retail services.
02
Personalize customer experiences
Match customers with the right staff or specialist, based on product interests, language, or service needs, for higher satisfaction.
03
Maximize team productivity
Automated assignment ensures staff are efficiently utilized, balancing workloads and reducing idle time.
04
Adapt to changing retail demands
Cal.com’s open-source platform supports customization and integrations, so your scheduling grows with your business needs.
Features designed for retail teams
Features designed for retail teams
Built to handle high-volume, multi-location, and omnichannel retail operations
Built to handle high-volume, multi-location, and omnichannel retail operations
Multi-location and multi-service support
Manage appointments across multiple stores, departments, or service types from a single platform.
Attribute-based routing
Route customers to the right associate based on preferences, staff expertise, or store location.
CRM and POS integrations
Connect your scheduling with retail CRM, POS, and inventory systems for real-time updates and a unified workflow.
Flexible self-hosting and compliance
Deploy on your own infrastructure for full control over data privacy and regulatory requirements.
Customizable booking forms
Tailor intake forms to capture specific retail needs, from product interests to loyalty ID capture.
Advanced analytics and insights
Track appointment volumes, conversion rates, and staff utilization to optimize store performance.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
Frequently asked questions
Frequently asked questions
These are some of our most frequently asked questions.
These are some of our most frequently asked questions.
How does Cal.com help retailers manage high appointment volumes?
Cal.com’s robust routing engine handles high-traffic environments, automatically distributing appointments among available staff and locations to prevent bottlenecks and minimize wait times.
Can customers book both in-store and virtual retail appointments?
Yes, Cal.com supports seamless scheduling for both in-person and virtual consultations, allowing retailers to offer omnichannel appointment experiences.
How does attribute-based routing improve retail customer service?
Attribute-based routing directs customers to associates based on expertise, language, or product knowledge, ensuring each customer connects with the most suitable staff member.
What integrations are available for retail systems?
Cal.com integrates with leading retail CRM, POS, and communication tools. You can synchronize scheduling data with your existing systems for a unified customer journey.
Is Cal.com secure and compliant for retail operations?
Yes. With self-hosting options and enterprise-grade security, Cal.com empowers retailers to maintain full control over data privacy and regional compliance.
Can I customize the booking process for specific retail campaigns or services?
Absolutely. Cal.com lets you create tailored routing forms and workflows to support seasonal promotions, VIP events, or specialized services.
What is the onboarding process like for retail teams?
Retail teams can get started quickly using Cal.com’s intuitive setup, with dedicated support and extensive documentation to ensure a smooth rollout across locations.
How does Cal.com help retailers manage high appointment volumes?
Cal.com’s robust routing engine handles high-traffic environments, automatically distributing appointments among available staff and locations to prevent bottlenecks and minimize wait times.
Can customers book both in-store and virtual retail appointments?
Yes, Cal.com supports seamless scheduling for both in-person and virtual consultations, allowing retailers to offer omnichannel appointment experiences.
How does attribute-based routing improve retail customer service?
Attribute-based routing directs customers to associates based on expertise, language, or product knowledge, ensuring each customer connects with the most suitable staff member.
What integrations are available for retail systems?
Cal.com integrates with leading retail CRM, POS, and communication tools. You can synchronize scheduling data with your existing systems for a unified customer journey.
Is Cal.com secure and compliant for retail operations?
Yes. With self-hosting options and enterprise-grade security, Cal.com empowers retailers to maintain full control over data privacy and regional compliance.
Can I customize the booking process for specific retail campaigns or services?
Absolutely. Cal.com lets you create tailored routing forms and workflows to support seasonal promotions, VIP events, or specialized services.
What is the onboarding process like for retail teams?
Retail teams can get started quickly using Cal.com’s intuitive setup, with dedicated support and extensive documentation to ensure a smooth rollout across locations.
How does Cal.com help retailers manage high appointment volumes?
Cal.com’s robust routing engine handles high-traffic environments, automatically distributing appointments among available staff and locations to prevent bottlenecks and minimize wait times.
Can customers book both in-store and virtual retail appointments?
Yes, Cal.com supports seamless scheduling for both in-person and virtual consultations, allowing retailers to offer omnichannel appointment experiences.
How does attribute-based routing improve retail customer service?
Attribute-based routing directs customers to associates based on expertise, language, or product knowledge, ensuring each customer connects with the most suitable staff member.
What integrations are available for retail systems?
Cal.com integrates with leading retail CRM, POS, and communication tools. You can synchronize scheduling data with your existing systems for a unified customer journey.
Is Cal.com secure and compliant for retail operations?
Yes. With self-hosting options and enterprise-grade security, Cal.com empowers retailers to maintain full control over data privacy and regional compliance.
Can I customize the booking process for specific retail campaigns or services?
Absolutely. Cal.com lets you create tailored routing forms and workflows to support seasonal promotions, VIP events, or specialized services.
What is the onboarding process like for retail teams?
Retail teams can get started quickly using Cal.com’s intuitive setup, with dedicated support and extensive documentation to ensure a smooth rollout across locations.
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Free up your time. We've got your scheduling covered. Try Cal.com now!
Deliver seamless appointments and boost customer loyalty—start with Cal.com today.
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources