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Routing for customer success and support

Routing for customer success and support

Accelerate your customer support with intelligent routing and seamless scheduling

Accelerate your customer support with intelligent routing and seamless scheduling

Cal.com routing form for customer success and support, displaying customized questions for support inquiry type and urgency.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Simple steps to smarter customer support routing

Simple steps to smarter customer support routing

Effortlessly connect customers with the right support specialist, every time.

Effortlessly connect customers with the right support specialist, every time.

01

Design your routing forms

Customize intake forms to capture key customer details and needs before they book time with your team.

02

Let customers share their concerns

Customers provide essential information, such as issue type or priority, ensuring accurate routing from the start.

03

Automatically assign to the right support agent

Based on responses, Cal.com intelligently routes each booking to the most qualified customer success or support representative.

Customer success, simplified

Customer success, simplified

Deliver personalized, prompt support with automated scheduling and flexible routing.

Deliver personalized, prompt support with automated scheduling and flexible routing.

01

Faster support response

Customers are instantly routed to the right team member, reducing wait times and boosting satisfaction.

02

Personalized customer experiences

Tailor support journeys by matching each customer to the representative best suited to their needs.

03

Seamless integration with your stack

Connect Cal.com with your CRM, help desk, and communication platforms for unified support workflows.

04

Data-driven support optimization

Track routing effectiveness, agent utilization, and customer feedback to continuously improve your support operations.

Powerful features for modern support teams

Powerful features for modern support teams

Advanced scheduling and intelligent routing designed for customer success and support.

Advanced scheduling and intelligent routing designed for customer success and support.

Custom routing forms

Collect targeted information from customers to drive accurate routing and reduce manual triage.

Attribute-based routing

Assign bookings based on customer type, issue category, location, or urgency for precise support allocation.

Ownership assignment

Automatically route existing customers to their dedicated success manager, creating a seamless experience.

Multi-step forms

Break down complex intake processes to capture all needed details without overwhelming customers.

Real-time analytics

Monitor booking trends, agent workloads, and routing outcomes to optimize your support strategy.

Flexible integrations

Connect with leading CRMs, ticketing systems, and chat platforms to centralize scheduling and follow-up.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Perguntas frequentes

Perguntas frequentes

Estas são algumas das nossas perguntas mais frequentes.

Estas são algumas das nossas perguntas mais frequentes.

How does Cal.com improve customer support scheduling?

Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.

Can I customize intake forms for different support scenarios?

Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.

Does Cal.com integrate with help desk or CRM tools?

Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.

Is self-hosting available for enterprise security requirements?

Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.

How does attribute-based routing work in customer support?

You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.

Can I use Cal.com for both success and technical support teams?

Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.

How can I measure the effectiveness of my support routing?

Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.

How does Cal.com improve customer support scheduling?

Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.

Can I customize intake forms for different support scenarios?

Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.

Does Cal.com integrate with help desk or CRM tools?

Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.

Is self-hosting available for enterprise security requirements?

Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.

How does attribute-based routing work in customer support?

You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.

Can I use Cal.com for both success and technical support teams?

Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.

How can I measure the effectiveness of my support routing?

Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.

How does Cal.com improve customer support scheduling?

Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.

Can I customize intake forms for different support scenarios?

Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.

Does Cal.com integrate with help desk or CRM tools?

Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.

Is self-hosting available for enterprise security requirements?

Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.

How does attribute-based routing work in customer support?

You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.

Can I use Cal.com for both success and technical support teams?

Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.

How can I measure the effectiveness of my support routing?

Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Liberte o seu tempo. Nós tratamos da sua programação. Experimente o Cal.com agora!

Start routing customer inquiries to the right support agent and deliver faster, more personalized service with Cal.com.