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Smarter routing for customer success and support teams

Smarter routing for customer success and support teams

Deliver faster, more personalized resolutions with open-source scheduling and intelligent routing

Deliver faster, more personalized resolutions with open-source scheduling and intelligent routing

Customer support routing form with required questions about issue type and urgency, tailored for support workflows.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Simple steps to seamless support routing

Simple steps to seamless support routing

Guide every customer to the right expert for efficient and satisfying resolutions.

Guide every customer to the right expert for efficient and satisfying resolutions.

01

Define your support routing rules

Set up custom routing logic to assign incoming customer requests based on issue type, priority, or customer segment.

Form creation interface for customer support routing, highlighting essential question setup for customer inquiries.

02

Collect customer information up front

Use customizable forms to gather essential details before booking, ensuring accurate routing and context for every interaction.

03

Connect customers to the right specialist

Automatically match each inquiry to the most suitable support or success team member for faster, higher-quality responses.

Automated support routing assignment showing team members in customer success and technical support.

Unlock efficiency and satisfaction with better routing

Unlock efficiency and satisfaction with better routing

Empower your support and success teams to deliver quick, tailored service—no more lost tickets or manual assignment headaches.

Empower your support and success teams to deliver quick, tailored service—no more lost tickets or manual assignment headaches.

Attribute-based routing for customer support, displaying country and support team assignment.

01

Accelerate first response times

Intelligent, automated routing ensures every customer request reaches the right person instantly, reducing wait times and boosting satisfaction.

02

Personalize every customer interaction

Route inquiries based on customer profiles or past interactions for a truly tailored support experience that builds loyalty.

Ownership-based support assignment workflow for customer success teams.
Analytics dashboard showing support ticket routing and team member performance.

03

Reduce manual workload for teams

Automate repetitive assignment tasks so your team can focus on solving problems, not managing spreadsheets.

04

Scale your support operations

Cal.com's open-source, API-first platform adapts as your customer base grows, supporting teams of any size or complexity.

Customizable routing logic tailored for support teams, prioritizing issue and account type.

Support routing, reimagined for modern teams

Support routing, reimagined for modern teams

Flexible, open-source infrastructure designed to power high-performing customer success and support organizations.

Flexible, open-source infrastructure designed to power high-performing customer success and support organizations.

Smart routing forms

Capture key info from customers before booking to ensure every request lands with the right expert.

Attribute-based routing logic

Assign inquiries using dynamic rules: customer tier, product line, language preference, or any custom attribute you define.

CRM and helpdesk integrations

Sync with platforms like Salesforce, Zendesk, or HubSpot to route based on account ownership or ticket details.

Ownership assignment

Automatically direct returning customers to their dedicated rep for consistent, high-touch support.

Advanced analytics and insights

Track routing outcomes and team performance to identify trends and improve processes.

Fully customizable workflows

Adapt routing logic to fit any support structure—multi-region, 24/7 coverage, or product-specialized teams.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Perguntas frequentes

Perguntas frequentes

Estas são algumas das nossas perguntas mais frequentes.

Estas são algumas das nossas perguntas mais frequentes.

How does Cal.com help customer support teams route inquiries more efficiently?

Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.

Can we integrate Cal.com with our existing CRM or helpdesk?

Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.

Is Cal.com secure and compliant for handling sensitive customer data?

Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.

How customizable are the routing rules for our specific support structure?

Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.

Can we use Cal.com for both customer support and success teams?

Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.

What analytics does Cal.com provide to improve our support operations?

You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.

How easy is it to get started with Cal.com for support routing?

Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.

How does Cal.com help customer support teams route inquiries more efficiently?

Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.

Can we integrate Cal.com with our existing CRM or helpdesk?

Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.

Is Cal.com secure and compliant for handling sensitive customer data?

Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.

How customizable are the routing rules for our specific support structure?

Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.

Can we use Cal.com for both customer support and success teams?

Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.

What analytics does Cal.com provide to improve our support operations?

You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.

How easy is it to get started with Cal.com for support routing?

Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.

How does Cal.com help customer support teams route inquiries more efficiently?

Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.

Can we integrate Cal.com with our existing CRM or helpdesk?

Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.

Is Cal.com secure and compliant for handling sensitive customer data?

Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.

How customizable are the routing rules for our specific support structure?

Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.

Can we use Cal.com for both customer support and success teams?

Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.

What analytics does Cal.com provide to improve our support operations?

You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.

How easy is it to get started with Cal.com for support routing?

Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Liberte o seu tempo. Nós tratamos da sua programação. Experimente o Cal.com agora!

Start routing smarter—connect every customer to the right expert, every time.