We’re hiring an Account Manager to own the post-sale experience at Cal.com.

This is not a passive CSM role. You are responsible for retention, expansion, and customer outcomes. You manage onboarding, adoption, renewal, and growth across your book.

Your focuses: customers stay, customers grow, customers win.

Who this is for

You:

• Take ownership of revenue, not just relationships

• Are comfortable working through product details with customers

• Can move from problem → solution → expansion

• Follow through until outcomes are achieved

Who this is not for

This is not a reactive support role. This is not a relationship-only CSM role without commercial ownership.

What this role is

This is a revenue-owning role.

You manage a portfolio of Teams and Organization customers from signed contract to renewal and expansion.

• Own the Book
  Manage a defined portfolio of customers
  Run onboarding from contract to first successful use case
  Ensure customers implement core features: routing, integrations, workflows

• Drive Adoption
  Identify gaps between what was sold and what is live
  Close those gaps through direct work with the customer
  Track usage and intervene early when accounts stall

• Drive Expansion
  Identify expansion opportunities across seats, features, and usage
  Initiate and run expansion conversations
  Close incremental revenue within your book

• Operate with Technical Context
  Understand how customers structure scheduling, routing, and integrations
  Diagnose workflow issues and propose concrete solutions
  Work with Product when edge cases or gaps appear

• Build Commercial Relationships
  Maintain direct relationships with operators and decision-makers
  Use those relationships to influence adoption and expansion decisions

If a customer does not adopt, expand, or renew, you own why. You sit between Product, Sales, and the customer, turning usage into measurable outcomes.

The shape of the role

This role combines account management, sales engineering, and expansion sales.

You should be able to:

• Understand how the product works at a workflow level

• Explain and implement solutions with customers

• Identify where value exists and convert it into revenue

What winning looks like

• Customers reach first value quickly

• Core features are implemented correctly

• Usage increases over time

• Accounts expand in seats, features, or volume

• Renewals happen without friction

Your book produces net revenue retention above baseline.

Compensation

$80k–$140k base + equity.

Why work at Cal.com?

We’re building Cal.com not just as a product, but as a place to do great work and live a good life.

• 🌐 Work from anywhere, anytime, fully remote & async

• 💸 Earn the same salary no matter where you live

• 📅 No standups, no micromanagement, no unnecessary calls

• 🪩 Real flexibility, take time for life stuff, no approval needed

• 💻 Work in your own flow, pajamas welcome

• 🧘 30 paid OOO days per year (wherever you are in the world)

• ✈️ Yearly team retreats in beautiful locations

• 🏡 People-first culture, stable, family-friendly, kind