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01
Connect calendars and set service zones
Connect Google or Microsoft calendars, define service areas, travel buffers, and working hours. Create event types for diagnostics, washer dryer repair, installations, and warranty calls.
02
Build smart routing and reminders
Use routing forms to capture brand, model, and location. Auto-assign the best technician, then schedule reminders by email, SMS, or WhatsApp to reduce no shows.
03
Sync updates and follow-ups
Send real-time updates on technician ETA, reschedules, or parts orders. Trigger post-visit surveys and quotes, and log everything with webhooks to your CRM or FSM.
01
Fewer no shows and faster confirmations
Automated confirmations and multi-channel reminders cut missed visits and late cancellations. Customers receive clear appointment details, prep instructions, and easy reschedule links, so they confirm quickly. Technicians show up prepared with model numbers and issue notes gathered during booking. Teams save time that would be spent chasing customers and juggling calendars, and dispatch gets real-time visibility into status. This consistency helps you offer reliable same day appliance repair without chaos.
02
Smarter routing that protects margins
Route jobs to the right technician based on skills, location, and availability. Add drive buffers and service zones to minimize windshield time. For urgent tickets, prioritize same day slots while keeping travel realistic. Use round-robin assignment for even distribution or capacity-based rules for high performers. By aligning job type and technician capabilities, first-time fix rates improve, returns drop, and customers get a faster, more professional experience.
03
Better customer experience, higher conversion
Offer a modern booking flow that feels like appliance repair near me, but operated by your brand. Customers can pick times, add photos, and share brand and model details. Pre-visit checklists reduce onsite surprises. Real-time updates on ETA and technician profile build trust. Clear pricing notes and optional fields for refrigerator repair cost estimates help set expectations, increasing conversions and reducing disputes. A smooth journey turns new customers into repeat clients.
04
Workflow-driven operations for scale
Standardize your playbook with workflows for every step, across franchises and teams. Trigger reminders, internal Slack alerts, parts ordering tasks, and post-visit follow-ups automatically. Use tags to separate warranty work, installs, and repairs. Centralize data via API and webhooks to your CRM, FSM, billing, or inventory systems. Whether you run a local shop or a national network, Cal.com makes your operations predictable, auditable, and ready to scale without adding manual overhead.
Multi-location routing and skills matching
Assign jobs by territory, travel time, technician skills, and service level to maximize first-time fix rates and reduce drive time.
Multi-channel notifications
Send confirmations, reminders, and ETAs via email, SMS, or WhatsApp. Configure timing and content per event type and customer segment.
Routing forms with conditional logic
Collect brand, model, photos, and issue details. Show conditional questions based on appliance type to prep technicians before arrival.
Group and team scheduling
Coordinate dispatcher availability, technician calendars, and parts pickups. Support crew assignments for heavy installs or two-person jobs.
Workflows and webhooks
Trigger internal alerts, update CRMs, create tickets, or start post-visit surveys. Keep every system in sync with reliable webhooks.
Open-source and self-hosted options
Run on Cal.com Cloud or self-host for compliance. Extend with our API, customize UI, and integrate with your stack.
Get started with appliance repair workflows
Automate scheduling, reminders, and routing so your technicians can focus on fixes, not admin. Create an account, explore templates for washer dryer repair and installs, and connect your calendars. If you are evaluating at the team or franchise level, contact us for a tailored demo and best practices to roll out nationally.
