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Smarter routing for government and public services

Smarter routing for government and public services

Modern scheduling and routing solutions for the public sector

Modern scheduling and routing solutions for the public sector

A Cal.com routing form for government services, showcasing customizable questions like service type, department, and urgency to direct citizens efficiently.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

How Cal.com routing streamlines public sector scheduling

How Cal.com routing streamlines public sector scheduling

Efficient, accountable, and accessible routing for government and public services

Efficient, accountable, and accessible routing for government and public services

01

Design your routing logic

Define how citizens and stakeholders are routed to the appropriate department, service, or representative using customizable forms and workflows.

A form creation interface tailored to government services, inviting staff to add questions that collect required citizen information.

02

Collect service details

Citizens or organizations provide information through simple forms, ensuring requests are directed to the right teams.

03

Automate assignments

Cal.com automatically schedules appointments or routes requests to the best-fit staff, reducing manual effort and response times.

Team member assignment interface for government departments such as permits, public health, and social services.

Benefits of Cal.com for government and public services

Benefits of Cal.com for government and public services

Transform public sector workflows and citizen experience

Transform public sector workflows and citizen experience

Attribute-based routing for government services, showing booking and assignment based on service type and location.

01

Increase accessibility

Enable citizens to easily book appointments or services online, improving accessibility and satisfaction across diverse populations.

02

Boost efficiency and reduce manual work

Automate routing and scheduling to minimize administrative workload for staff and speed up case resolutions.

Ownership assignment in public sector, directing appointments to account owners or teams within government departments.
Insights dashboard showing volume of routed appointments across different government teams this week.

03

Enhance security and compliance

Ensure sensitive data is protected with open-source, self-hosted options and compliance with government IT requirements.

04

Adapt to any department or agency

Flexible workflows and integrations allow seamless adoption across local, state, or federal organizations.

Customizable routing logic editor for public sector, setting conditions by request type, department, urgency, and region.

Key features for public sector scheduling

Key features for public sector scheduling

Flexible, secure, and citizen-centric capabilities

Flexible, secure, and citizen-centric capabilities

Attribute-based routing

Route service requests based on department, service type, location, or urgency, ensuring each inquiry reaches the right team.

Self-hosting and open-source flexibility

Deploy on your own infrastructure to meet strict data governance, privacy, and compliance standards.

Customizable forms and intake

Design forms that collect key details for everything from permit applications to social services, without code.

Seamless integrations

Connect with government CRMs, calendar systems, and communication tools to streamline operations.

Automated assignment and escalation

Automatically assign requests to the right staff or escalate based on workload, expertise, or department policies.

Comprehensive analytics and reporting

Track scheduling performance, citizen engagement, and resource allocation to optimize service delivery.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Todas as suas ferramentas principais sincronizadas com as suas reuniões

A Cal.com funciona com todas as aplicações já no seu fluxo, garantindo que tudo funcione perfeitamente em conjunto.

Perguntas frequentes

Perguntas frequentes

Estas são algumas das nossas perguntas mais frequentes.

Estas são algumas das nossas perguntas mais frequentes.

How does Cal.com support compliance and data privacy for government agencies?

Cal.com offers on-premises deployment and open-source code, giving government IT teams full control over data storage, privacy, and compliance with regulations like GDPR or local mandates.

Can Cal.com integrate with existing government systems?

Yes. Cal.com’s API-first architecture allows integration with government CRMs, communication platforms, and authentication systems, supporting smooth adoption without disrupting legacy workflows.

Is Cal.com accessible for citizens with disabilities or limited digital literacy?

Cal.com follows accessibility best practices and provides intuitive, easy-to-use interfaces that support diverse citizen needs, including screen readers and mobile devices.

How customizable are routing forms for different government services?

Routing forms can be tailored for any public service, such as licensing, social support, or public health, allowing departments to collect specific information and automate assignments.

What security features does Cal.com offer for sensitive government information?

Cal.com supports encryption, role-based access, and audit logs, and can be self-hosted to ensure sensitive data never leaves your infrastructure.

Can Cal.com handle high-volume appointment booking for events like elections or public health drives?

Yes. Cal.com is built to scale, supporting high-volume concurrent bookings and routing, making it ideal for mass public services or events.

Does Cal.com offer support and training for government teams?

Cal.com provides documentation, onboarding resources, and customer support to ensure smooth implementation and ongoing success for public sector organizations.

How does Cal.com support compliance and data privacy for government agencies?

Cal.com offers on-premises deployment and open-source code, giving government IT teams full control over data storage, privacy, and compliance with regulations like GDPR or local mandates.

Can Cal.com integrate with existing government systems?

Yes. Cal.com’s API-first architecture allows integration with government CRMs, communication platforms, and authentication systems, supporting smooth adoption without disrupting legacy workflows.

Is Cal.com accessible for citizens with disabilities or limited digital literacy?

Cal.com follows accessibility best practices and provides intuitive, easy-to-use interfaces that support diverse citizen needs, including screen readers and mobile devices.

How customizable are routing forms for different government services?

Routing forms can be tailored for any public service, such as licensing, social support, or public health, allowing departments to collect specific information and automate assignments.

What security features does Cal.com offer for sensitive government information?

Cal.com supports encryption, role-based access, and audit logs, and can be self-hosted to ensure sensitive data never leaves your infrastructure.

Can Cal.com handle high-volume appointment booking for events like elections or public health drives?

Yes. Cal.com is built to scale, supporting high-volume concurrent bookings and routing, making it ideal for mass public services or events.

Does Cal.com offer support and training for government teams?

Cal.com provides documentation, onboarding resources, and customer support to ensure smooth implementation and ongoing success for public sector organizations.

How does Cal.com support compliance and data privacy for government agencies?

Cal.com offers on-premises deployment and open-source code, giving government IT teams full control over data storage, privacy, and compliance with regulations like GDPR or local mandates.

Can Cal.com integrate with existing government systems?

Yes. Cal.com’s API-first architecture allows integration with government CRMs, communication platforms, and authentication systems, supporting smooth adoption without disrupting legacy workflows.

Is Cal.com accessible for citizens with disabilities or limited digital literacy?

Cal.com follows accessibility best practices and provides intuitive, easy-to-use interfaces that support diverse citizen needs, including screen readers and mobile devices.

How customizable are routing forms for different government services?

Routing forms can be tailored for any public service, such as licensing, social support, or public health, allowing departments to collect specific information and automate assignments.

What security features does Cal.com offer for sensitive government information?

Cal.com supports encryption, role-based access, and audit logs, and can be self-hosted to ensure sensitive data never leaves your infrastructure.

Can Cal.com handle high-volume appointment booking for events like elections or public health drives?

Yes. Cal.com is built to scale, supporting high-volume concurrent bookings and routing, making it ideal for mass public services or events.

Does Cal.com offer support and training for government teams?

Cal.com provides documentation, onboarding resources, and customer support to ensure smooth implementation and ongoing success for public sector organizations.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Não acredite apenas na nossa palavra

Os nossos utilizadores são os nossos melhores embaixadores. Descubra por que somos a melhor escolha para agendar reuniões.

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Confiado por empresas em rápido crescimento em todo o mundo

Liberte o seu tempo. Nós tratamos da sua programação. Experimente o Cal.com agora!

Deliver better citizen services with automated, secure routing