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Automate concierge workflows to wow guests and elevate service
Automate concierge workflows to wow guests and elevate service
Deliver instant confirmations, timely reminders, and personalized recommendations across your concierge desk and VIP guests.
Deliver instant confirmations, timely reminders, and personalized recommendations across your concierge desk and VIP guests.
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
How it works
How it works
Set up concierge automation in minutes, scale across properties
Set up concierge automation in minutes, scale across properties
01
Connect calendars and channels
Sync staff calendars, property systems, and messaging. Connect Google, Microsoft, iCloud, PMS, POS, SMS, WhatsApp, and email so your concierge desk always shares accurate times and details.
02
Design your concierge workflow
Build triggers and actions for each service. Send confirmations, reminders, and follow-ups for dining, spa, transfers, tours, and VIP concierge services with branded messages and smart routing.
03
Launch, track, and improve
Go live with one click. Monitor no-shows, response rates, and service SLAs. Iterate with A/B messaging and granular controls to continually upgrade guest experience.
Benefits of concierge automation
Benefits of concierge automation
Give guests fast, reliable service while your team focuses on high-touch moments
Give guests fast, reliable service while your team focuses on high-touch moments
01
Deliver faster answers to what guests need
Guests often ask what does a hotel concierge do. With Cal.com, your team answers faster. Prebuilt workflow templates route requests to the right staff, send instant confirmations, and schedule services without back-and-forth. Guests get clarity, your team gains time.
02
Turn recommendations into booked experiences
Move from concierge recommendations to confirmed reservations. Automated links let guests pick times for dining, spa, transportation, or local experiences. Cal.com holds availability, sends reminders, and follows up for feedback, lifting conversion and satisfaction scores.
03
Elevate VIP experiences with precision
VIP concierge services require impeccable timing. Use priority routing, multi-channel messaging, and personalized workflows to coordinate arrivals, amenities, and private bookings. Keep high-value guests informed with SMS or WhatsApp while your team manages exceptions.
04
Reduce no-shows and communication gaps
Missed reservations hurt revenue and reputation. Automated reminders, time-based nudges, and clear instructions reduce no-shows. Centralized schedules keep your concierge desk aligned with partners, from restaurants to drivers, ensuring smooth handoffs and fewer surprises.
Features for modern concierge teams
Features for modern concierge teams
Everything you need to automate, personalize, and scale service across properties
Everything you need to automate, personalize, and scale service across properties
API-first scheduling platform
Use REST and GraphQL APIs to create, update, and manage concierge bookings programmatically. Trigger workflows from your PMS or app and keep every guest touchpoint in sync.
Open-source and self-hosted options
Choose hosted or self-hosted deployments. Review the code, extend integrations, and meet data residency requirements while maintaining full control over your stack.
Multi-channel confirmations and reminders
Send branded email, SMS, or WhatsApp messages for confirmations, reminders, arrival instructions, and post-stay feedback. Personalize content per guest, service, or property.
Smart routing and real-time availability
Route requests based on skill, language, location, and priority. Check real-time availability across staff and vendors to prevent double-bookings and service conflicts.
Integrated payments and upsells
Collect deposits, hold cards, and offer curated add-ons during booking. Automate follow-ups for upgrades, late checkout, and partner experiences.
Enterprise security and admin controls
SSO, SCIM, role-based access, audit logs, and granular permissions keep guest data secure while giving managers the oversight they need across teams and locations.
See how workflows keep your scheduling on track
See how workflows keep your scheduling on track
Watch how Cal.com Workflows simplify scheduling, automate reminders and keep your meetings running smoothly. See real examples of how teams use workflows to reduce no-shows and save time.
Watch how Cal.com Workflows simplify scheduling, automate reminders and keep your meetings running smoothly. See real examples of how teams use workflows to reduce no-shows and save time.
Watch how Cal.com Workflows simplify scheduling, automate reminders and keep your meetings running smoothly. See real examples of how teams use workflows to reduce no-shows and save time.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
Frequently asked questions
Frequently asked questions
These are some of our most frequently asked questions.
These are some of our most frequently asked questions.
Can Cal.com handle multiple properties and teams?
Yes. Use teams, routing rules, and role-based permissions to manage multiple properties, concierge desks, and partner vendors from a single workspace with centralized reporting.
How do reminders reduce no-shows for reservations and transfers?
Configure time-based reminders by email, SMS, or WhatsApp with clear instructions and confirmation links. Guests receive timely nudges that cut no-shows and late cancellations.
Can we customize workflows for VIP guests?
Yes. Create VIP tags, priority routing, and tailored messages. Assign dedicated staff, add extra checkpoints, and trigger private itineraries or amenities automatically.
Does Cal.com integrate with our PMS and messaging tools?
Cal.com offers a robust API and popular integrations. You can sync calendars, trigger workflows from your PMS, and use email, SMS, or WhatsApp for guest communications.
Is self-hosting available for data residency?
Yes. Cal.com supports self-hosting so you can keep data in your preferred region while maintaining full feature parity with hosted deployments.
Can concierges book external partners like restaurants or drivers?
Yes. Share booking links, hold times, and automate confirmations. Use webhooks to notify partners in Slack or email and keep everyone aligned on final details.
What does onboarding look like for concierge teams?
Import team calendars, define services, and publish branded booking pages. Start with templates for dining, spa, and transfers, then refine with analytics and feedback.
Can Cal.com handle multiple properties and teams?
Yes. Use teams, routing rules, and role-based permissions to manage multiple properties, concierge desks, and partner vendors from a single workspace with centralized reporting.
How do reminders reduce no-shows for reservations and transfers?
Configure time-based reminders by email, SMS, or WhatsApp with clear instructions and confirmation links. Guests receive timely nudges that cut no-shows and late cancellations.
Can we customize workflows for VIP guests?
Yes. Create VIP tags, priority routing, and tailored messages. Assign dedicated staff, add extra checkpoints, and trigger private itineraries or amenities automatically.
Does Cal.com integrate with our PMS and messaging tools?
Cal.com offers a robust API and popular integrations. You can sync calendars, trigger workflows from your PMS, and use email, SMS, or WhatsApp for guest communications.
Is self-hosting available for data residency?
Yes. Cal.com supports self-hosting so you can keep data in your preferred region while maintaining full feature parity with hosted deployments.
Can concierges book external partners like restaurants or drivers?
Yes. Share booking links, hold times, and automate confirmations. Use webhooks to notify partners in Slack or email and keep everyone aligned on final details.
What does onboarding look like for concierge teams?
Import team calendars, define services, and publish branded booking pages. Start with templates for dining, spa, and transfers, then refine with analytics and feedback.
Can Cal.com handle multiple properties and teams?
Yes. Use teams, routing rules, and role-based permissions to manage multiple properties, concierge desks, and partner vendors from a single workspace with centralized reporting.
How do reminders reduce no-shows for reservations and transfers?
Configure time-based reminders by email, SMS, or WhatsApp with clear instructions and confirmation links. Guests receive timely nudges that cut no-shows and late cancellations.
Can we customize workflows for VIP guests?
Yes. Create VIP tags, priority routing, and tailored messages. Assign dedicated staff, add extra checkpoints, and trigger private itineraries or amenities automatically.
Does Cal.com integrate with our PMS and messaging tools?
Cal.com offers a robust API and popular integrations. You can sync calendars, trigger workflows from your PMS, and use email, SMS, or WhatsApp for guest communications.
Is self-hosting available for data residency?
Yes. Cal.com supports self-hosting so you can keep data in your preferred region while maintaining full feature parity with hosted deployments.
Can concierges book external partners like restaurants or drivers?
Yes. Share booking links, hold times, and automate confirmations. Use webhooks to notify partners in Slack or email and keep everyone aligned on final details.
What does onboarding look like for concierge teams?
Import team calendars, define services, and publish branded booking pages. Start with templates for dining, spa, and transfers, then refine with analytics and feedback.
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"At Navi, protecting personal health information is a non-negotiable, so choosing Cal.com for scheduling just makes sense."
Micah Friedland
CEO & Founder, Navi
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
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Cal.com® and Cal® are a registered trademark
by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031
through calendar scheduling.
English
Need Help? [email protected] or visit cal.com/help.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark
by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031
through calendar scheduling.
English
Need Help? [email protected] or visit cal.com/help.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark
by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031
through calendar scheduling.
English
Need Help? [email protected] or visit cal.com/help.