01
Connect calendars and channels
Sync staff calendars, property systems, and messaging. Connect Google, Microsoft, iCloud, PMS, POS, SMS, WhatsApp, and email so your concierge desk always shares accurate times and details.
02
Design your concierge workflow
Build triggers and actions for each service. Send confirmations, reminders, and follow-ups for dining, spa, transfers, tours, and VIP concierge services with branded messages and smart routing.
03
Launch, track, and improve
Go live with one click. Monitor no-shows, response rates, and service SLAs. Iterate with A/B messaging and granular controls to continually upgrade guest experience.
01
Deliver faster answers to what guests need
Guests often ask what does a hotel concierge do. With Cal.com, your team answers faster. Prebuilt workflow templates route requests to the right staff, send instant confirmations, and schedule services without back-and-forth. Guests get clarity, your team gains time.
02
Turn recommendations into booked experiences
Move from concierge recommendations to confirmed reservations. Automated links let guests pick times for dining, spa, transportation, or local experiences. Cal.com holds availability, sends reminders, and follows up for feedback, lifting conversion and satisfaction scores.
03
Elevate VIP experiences with precision
VIP concierge services require impeccable timing. Use priority routing, multi-channel messaging, and personalized workflows to coordinate arrivals, amenities, and private bookings. Keep high-value guests informed with SMS or WhatsApp while your team manages exceptions.
04
Reduce no-shows and communication gaps
Missed reservations hurt revenue and reputation. Automated reminders, time-based nudges, and clear instructions reduce no-shows. Centralized schedules keep your concierge desk aligned with partners, from restaurants to drivers, ensuring smooth handoffs and fewer surprises.
API-first scheduling platform
Use REST and GraphQL APIs to create, update, and manage concierge bookings programmatically. Trigger workflows from your PMS or app and keep every guest touchpoint in sync.
Open-source and self-hosted options
Choose hosted or self-hosted deployments. Review the code, extend integrations, and meet data residency requirements while maintaining full control over your stack.
Multi-channel confirmations and reminders
Send branded email, SMS, or WhatsApp messages for confirmations, reminders, arrival instructions, and post-stay feedback. Personalize content per guest, service, or property.
Smart routing and real-time availability
Route requests based on skill, language, location, and priority. Check real-time availability across staff and vendors to prevent double-bookings and service conflicts.
Integrated payments and upsells
Collect deposits, hold cards, and offer curated add-ons during booking. Automate follow-ups for upgrades, late checkout, and partner experiences.
Enterprise security and admin controls
SSO, SCIM, role-based access, audit logs, and granular permissions keep guest data secure while giving managers the oversight they need across teams and locations.
Get started with concierge workflows
Automate service steps, keep guests informed, and free your team for high-touch moments. Create your workspace, connect channels, and build your first workflow in minutes. If you prefer, request a tailored demo for your property.
