01
Define your onboarding journey
Map each phase, from discovery to launch, then connect them to event types in Cal.com. Use routing forms to guide prospects to the right kickoff call agenda, assign the correct specialist, and capture required fields up front. Link assets like your customer onboarding checklist, onboarding playbook template, and implementation plan template so every booking includes the right resources.
02
Automate scheduling and communication
Set triggers for confirmations, reschedules, no‑shows, and milestones. Cal.com Workflows send branded emails, SMS, or WhatsApp messages so clients always know what comes next. Share timelines, prerequisites, and prep steps, and embed calendar booking inside your LMS or success portal. Use the API to sync tasks to CRM or project tools. Explore docs at https://cal.com/docs.
03
Orchestrate handoffs and reporting
As onboarding moves from solutions to training to support, automatically notify internal teams in Slack and update CRM stages. Use webhooks to push status, deadlines, and outcomes. Maintain visibility with a consistent cadence of updates, while customer journey mapping stays aligned across teams. Learn more about integrations at https://cal.com/apps.
01
Shorten time to value
Reduce back-and-forth and accelerate scheduling. Preconfigured workflows make it simple to coordinate discovery, technical setup, training, and go live across regions and calendars.
02
Fewer no‑shows and smoother meetings
Automated confirmations, reminders, and prep notes lower no‑shows and ensure every stakeholder arrives ready. Share agendas, prerequisites, and links to labs or sandboxes ahead of time.
03
Consistent client experience across every handoff
Standardize your onboarding playbook. Attach a customer onboarding checklist, kickoff call agenda, and implementation plan template to each step so every client gets the same quality experience.
04
Enterprise-grade control for complex rollouts
Use advanced routing, round-robin assignment, and multi-host events. Self-host if needed, manage data residency, and rely on an API-first platform trusted by enterprises. See https://cal.com/enterprise.
Workflow automation builder
Create step-by-step automations for confirmations, reminders, follow-ups, and internal alerts with a simple visual builder.
Multi-channel notifications
Send email, SMS, or WhatsApp at the right time, with dynamic content tied to event data and attendee roles.
Advanced routing and assignment
Match clients to the right specialist by segment, product, or region. Support round-robin or priority queues.
Group sessions and training series
Offer cohort training, office hours, or multi-session curricula with self-serve booking and automated reminders.
CRM and project tool integrations
Sync attendees, outcomes, and next steps via webhooks and API. Connect to tools through https://cal.com/apps.
Open source and self-hosting options
Run Cal.com in your environment for maximum control. Review code at https://github.com/calcom/cal.com.
Get started with workflows for onboarding
Try Cal.com free, book a demo, or explore the docs. Build a repeatable onboarding flow with automated scheduling, consistent communications, and seamless handoffs. Sign up at https://cal.com, view pricing at https://cal.com/pricing, or see help articles at https://help.cal.com/.
