Routing for customer success and support
Routing for customer success and support
Accelerate your customer support with intelligent routing and seamless scheduling
Accelerate your customer support with intelligent routing and seamless scheduling
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Simple steps to smarter customer support routing
Simple steps to smarter customer support routing
Effortlessly connect customers with the right support specialist, every time.
Effortlessly connect customers with the right support specialist, every time.
01
Design your routing forms
Customize intake forms to capture key customer details and needs before they book time with your team.
02
Let customers share their concerns
Customers provide essential information, such as issue type or priority, ensuring accurate routing from the start.
03
Automatically assign to the right support agent
Based on responses, Cal.com intelligently routes each booking to the most qualified customer success or support representative.
Customer success, simplified
Customer success, simplified
Deliver personalized, prompt support with automated scheduling and flexible routing.
Deliver personalized, prompt support with automated scheduling and flexible routing.
01
Faster support response
Customers are instantly routed to the right team member, reducing wait times and boosting satisfaction.
02
Personalized customer experiences
Tailor support journeys by matching each customer to the representative best suited to their needs.
03
Seamless integration with your stack
Connect Cal.com with your CRM, help desk, and communication platforms for unified support workflows.
04
Data-driven support optimization
Track routing effectiveness, agent utilization, and customer feedback to continuously improve your support operations.
Powerful features for modern support teams
Powerful features for modern support teams
Advanced scheduling and intelligent routing designed for customer success and support.
Advanced scheduling and intelligent routing designed for customer success and support.
Custom routing forms
Collect targeted information from customers to drive accurate routing and reduce manual triage.
Attribute-based routing
Assign bookings based on customer type, issue category, location, or urgency for precise support allocation.
Ownership assignment
Automatically route existing customers to their dedicated success manager, creating a seamless experience.
Multi-step forms
Break down complex intake processes to capture all needed details without overwhelming customers.
Real-time analytics
Monitor booking trends, agent workloads, and routing outcomes to optimize your support strategy.
Flexible integrations
Connect with leading CRMs, ticketing systems, and chat platforms to centralize scheduling and follow-up.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
Frequently asked questions
Frequently asked questions
These are some of our most frequently asked questions.
These are some of our most frequently asked questions.
How does Cal.com improve customer support scheduling?
Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.
Can I customize intake forms for different support scenarios?
Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.
Does Cal.com integrate with help desk or CRM tools?
Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.
Is self-hosting available for enterprise security requirements?
Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.
How does attribute-based routing work in customer support?
You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.
Can I use Cal.com for both success and technical support teams?
Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.
How can I measure the effectiveness of my support routing?
Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.
How does Cal.com improve customer support scheduling?
Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.
Can I customize intake forms for different support scenarios?
Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.
Does Cal.com integrate with help desk or CRM tools?
Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.
Is self-hosting available for enterprise security requirements?
Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.
How does attribute-based routing work in customer support?
You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.
Can I use Cal.com for both success and technical support teams?
Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.
How can I measure the effectiveness of my support routing?
Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.
How does Cal.com improve customer support scheduling?
Cal.com streamlines the process by automatically routing bookings to the most qualified support agent or customer success manager based on customer input, reducing manual assignment and delays.
Can I customize intake forms for different support scenarios?
Yes, Cal.com offers fully customizable routing forms, allowing you to collect details relevant to your support workflows such as issue type, priority, or product area.
Does Cal.com integrate with help desk or CRM tools?
Absolutely. Cal.com connects with popular platforms like Salesforce, HubSpot, Zendesk, and others, so you can sync customer data and maintain a unified workflow.
Is self-hosting available for enterprise security requirements?
Yes. Cal.com is open-source and enables self-hosting, giving you complete control over data privacy and compliance for your support operations.
How does attribute-based routing work in customer support?
You can assign attributes such as language, region, or product expertise to support agents. Cal.com then routes each booking to the best-fit agent based on the customer's responses.
Can I use Cal.com for both success and technical support teams?
Definitely. Cal.com’s flexible routing supports multiple teams, helping you direct customer inquiries to the right specialist whether they need onboarding, account management, or technical assistance.
How can I measure the effectiveness of my support routing?
Cal.com provides analytics dashboards to track routing efficiency, agent utilization, and customer satisfaction, empowering you to optimize your support strategy.
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Free up your time. We've got your scheduling covered. Try Cal.com now!
Start routing customer inquiries to the right support agent and deliver faster, more personalized service with Cal.com.
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources