Smarter routing for customer success and support teams
Smarter routing for customer success and support teams
Deliver faster, more personalized resolutions with open-source scheduling and intelligent routing
Deliver faster, more personalized resolutions with open-source scheduling and intelligent routing
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Simple steps to seamless support routing
Simple steps to seamless support routing
Guide every customer to the right expert for efficient and satisfying resolutions.
Guide every customer to the right expert for efficient and satisfying resolutions.
01
Define your support routing rules
Set up custom routing logic to assign incoming customer requests based on issue type, priority, or customer segment.
02
Collect customer information up front
Use customizable forms to gather essential details before booking, ensuring accurate routing and context for every interaction.
03
Connect customers to the right specialist
Automatically match each inquiry to the most suitable support or success team member for faster, higher-quality responses.
Unlock efficiency and satisfaction with better routing
Unlock efficiency and satisfaction with better routing
Empower your support and success teams to deliver quick, tailored service—no more lost tickets or manual assignment headaches.
Empower your support and success teams to deliver quick, tailored service—no more lost tickets or manual assignment headaches.
01
Accelerate first response times
Intelligent, automated routing ensures every customer request reaches the right person instantly, reducing wait times and boosting satisfaction.
02
Personalize every customer interaction
Route inquiries based on customer profiles or past interactions for a truly tailored support experience that builds loyalty.
03
Reduce manual workload for teams
Automate repetitive assignment tasks so your team can focus on solving problems, not managing spreadsheets.
04
Scale your support operations
Cal.com's open-source, API-first platform adapts as your customer base grows, supporting teams of any size or complexity.
Support routing, reimagined for modern teams
Support routing, reimagined for modern teams
Flexible, open-source infrastructure designed to power high-performing customer success and support organizations.
Flexible, open-source infrastructure designed to power high-performing customer success and support organizations.
Smart routing forms
Capture key info from customers before booking to ensure every request lands with the right expert.
Attribute-based routing logic
Assign inquiries using dynamic rules: customer tier, product line, language preference, or any custom attribute you define.
CRM and helpdesk integrations
Sync with platforms like Salesforce, Zendesk, or HubSpot to route based on account ownership or ticket details.
Ownership assignment
Automatically direct returning customers to their dedicated rep for consistent, high-touch support.
Advanced analytics and insights
Track routing outcomes and team performance to identify trends and improve processes.
Fully customizable workflows
Adapt routing logic to fit any support structure—multi-region, 24/7 coverage, or product-specialized teams.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
All your key tools in-sync with your meetings
Cal.com works with all apps already in your flow ensuring everything works perfectly together.
Frequently asked questions
Frequently asked questions
These are some of our most frequently asked questions.
These are some of our most frequently asked questions.
How does Cal.com help customer support teams route inquiries more efficiently?
Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.
Can we integrate Cal.com with our existing CRM or helpdesk?
Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.
Is Cal.com secure and compliant for handling sensitive customer data?
Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.
How customizable are the routing rules for our specific support structure?
Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.
Can we use Cal.com for both customer support and success teams?
Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.
What analytics does Cal.com provide to improve our support operations?
You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.
How easy is it to get started with Cal.com for support routing?
Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.
How does Cal.com help customer support teams route inquiries more efficiently?
Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.
Can we integrate Cal.com with our existing CRM or helpdesk?
Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.
Is Cal.com secure and compliant for handling sensitive customer data?
Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.
How customizable are the routing rules for our specific support structure?
Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.
Can we use Cal.com for both customer support and success teams?
Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.
What analytics does Cal.com provide to improve our support operations?
You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.
How easy is it to get started with Cal.com for support routing?
Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.
How does Cal.com help customer support teams route inquiries more efficiently?
Cal.com lets you set up custom routing forms and rules, ensuring each customer request is matched to the right support agent or success manager based on criteria like issue type, customer tier, or location. This reduces manual assignment, speeds up resolutions, and improves team productivity.
Can we integrate Cal.com with our existing CRM or helpdesk?
Yes, Cal.com offers robust integrations with leading platforms like Salesforce, Zendesk, HubSpot, and more. You can sync customer data, route based on account ownership, and embed scheduling directly into your support workflows.
Is Cal.com secure and compliant for handling sensitive customer data?
Absolutely. Cal.com is designed with security and privacy in mind. You can choose to self-host for maximum control, and the platform is compliant with industry standards such as GDPR and SOC 2.
How customizable are the routing rules for our specific support structure?
Cal.com's routing logic is highly flexible. You can define rules based on any customer attribute, support tier, or team specialization, and adapt workflows as your organization grows or changes.
Can we use Cal.com for both customer support and success teams?
Definitely. Cal.com supports multi-team routing, so you can use it to assign inquiries for both support and success departments, ensuring every customer gets the right level of service.
What analytics does Cal.com provide to improve our support operations?
You can track key metrics like response times, assignment patterns, and customer satisfaction. Cal.com's insights help you optimize routing logic, identify bottlenecks, and drive continuous improvement.
How easy is it to get started with Cal.com for support routing?
Getting started is simple. You can build routing forms, set up team assignments, and integrate with your existing systems in just a few steps. Cal.com's documentation and support make onboarding smooth for teams of any size.
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Don’t just take our word for it
Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
"More elegant than Calendly, more open than SavvyCal, Cal.com works and it feels just right."
Flo Merian
Product Marketing, Mintlify
I think Cal.com has a very good chance of creating a new category around being both great and well designed."
Guillermo Rauch
CEO, Vercel
"I just migrated from Calendly to Cal.com."
Kent C. Dodds
Founder of EpicWeb.dev
"Just gave it a go and it's definitely the easiest meeting I've ever scheduled!"
Aria Minaei
CEO, Theatre.JS
"I finally made the move to Cal.com after I couldn't find how to edit events in the Calendly dashboard."
Ant Wilson
Co-Founder & CTO, Supabase
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Trusted by fast-growing companies around the world
Free up your time. We've got your scheduling covered. Try Cal.com now!
Start routing smarter—connect every customer to the right expert, every time.
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources
Cal.com® and Cal® are a registered trademark by Cal.com, Inc. All rights reserved.
Our mission is to connect a billion people by 2031 through calendar scheduling.
Need Help? [email protected] or live chat.
Solutions
Use Cases
Resources