Smarter routing for technical support teams

Smarter routing for technical support teams

Deliver exceptional support with automated, intelligent scheduling for tech teams

Deliver exceptional support with automated, intelligent scheduling for tech teams

Cal.com routing form setup for technical support teams, showing intake questions about product, issue severity, and number of users affected.

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

How Cal.com improves support team scheduling

How Cal.com improves support team scheduling

Automate customer routing and optimize support efficiency with Cal.com

Automate customer routing and optimize support efficiency with Cal.com

01

Set up tailored routing forms

Create custom intake forms that guide customers to the right technical support queue or specialist based on their product, issue type, or urgency.

Create form template for technical support teams in Cal.com, focused on gathering essential support request details.

02

Let customers share their needs

Customers answer targeted support questions before booking, ensuring accurate triage and assignment to the best-suited engineer.

03

Automate team assignment

Cal.com routes each ticket or meeting to the most qualified available support agent, using attributes like expertise, language, or priority.

Automated routing for technical support teams, illustrating assignment to specialized support engineers and teams.

Key advantages for technical support teams

Key advantages for technical support teams

Transform your support experience with efficient, intelligent scheduling

Transform your support experience with efficient, intelligent scheduling

Attribute-based routing for technical support, matching customer form answers to the right support engineer by region and expertise.

01

Reduce wait times for customers

Route incoming requests directly to the right specialist, minimizing handoffs and accelerating time to resolution.

02

Boost agent productivity

Automate repetitive triage and scheduling tasks so your support engineers can focus on solving real issues.

Ownership assignment for technical support requests, showing direct assignment to account owner or round robin to available support team members.
Enhanced insights for technical support routing, displaying weekly routing volumes to individual support engineers.

03

Gain actionable insights

Track routing efficiency and customer satisfaction with built-in analytics and reporting.

04

Flexible integrations

Connect Cal.com with your help desk, CRM, and internal tools for seamless workflow automation.

Customizable routing logic for technical support teams, featuring rules for issue severity, product, tier, and region-based assignment.

Advanced scheduling for technical support

Advanced scheduling for technical support

Powerful, customizable features for modern support operations

Powerful, customizable features for modern support operations

Dynamic routing forms

Design forms that capture key customer details, issue types, and priorities to drive automated routing.

Attribute-based agent assignment

Match customers with support engineers by product expertise, region, language, or custom attributes.

Intelligent ownership detection

Automatically assign requests to the agent who owns the customer or account in your CRM, ensuring continuity.

Multi-step support intake

Break down the scheduling process into clear steps, reducing customer friction and improving data collection.

Embedded and branded forms

Seamlessly integrate booking forms into your support portal, styled to match your brand.

Comprehensive analytics

Monitor routing patterns, agent load balancing, and customer feedback to continuously optimize support operations.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

Frequently asked questions

Frequently asked questions

These are some of our most frequently asked questions.

These are some of our most frequently asked questions.

How does Cal.com route technical support requests to the right engineer?

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Can Cal.com integrate with our existing help desk and CRM tools?

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Is it possible to self-host Cal.com for data-sensitive support operations?

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How does Cal.com handle urgent or high-priority support requests?

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Can we customize intake questions for different products or support tiers?

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Does Cal.com support round-robin and load-balanced assignment for large teams?

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What insights can support managers gain from Cal.com analytics?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com route technical support requests to the right engineer?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can Cal.com integrate with our existing help desk and CRM tools?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Is it possible to self-host Cal.com for data-sensitive support operations?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com handle urgent or high-priority support requests?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can we customize intake questions for different products or support tiers?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Does Cal.com support round-robin and load-balanced assignment for large teams?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What insights can support managers gain from Cal.com analytics?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com route technical support requests to the right engineer?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can Cal.com integrate with our existing help desk and CRM tools?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Is it possible to self-host Cal.com for data-sensitive support operations?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

How does Cal.com handle urgent or high-priority support requests?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Can we customize intake questions for different products or support tiers?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Does Cal.com support round-robin and load-balanced assignment for large teams?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

What insights can support managers gain from Cal.com analytics?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Free up your time. We've got your scheduling covered. Try Cal.com now!

Deliver faster, smarter support—start streamlining your technical support scheduling today.