Effortless patient routing for telehealth support teams

Effortless patient routing for telehealth support teams

Seamlessly connect patients to the right medical professionals with Cal.com’s open scheduling infrastructure for telehealth support.

Seamlessly connect patients to the right medical professionals with Cal.com’s open scheduling infrastructure for telehealth support.

Patient routing form for telehealth support teams, featuring customized intake questions for medical needs, insurance, and preferred language.

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

How it works for telehealth teams

How it works for telehealth teams

Simplify patient scheduling and support routing with a few easy steps.

Simplify patient scheduling and support routing with a few easy steps.

01

Create customized patient intake flows

Design routing forms to capture patient needs, symptoms, or insurance details before booking. This information ensures patients are matched with the right provider or specialist.

Create form template for telehealth routing, prompting staff to add intake fields for patient symptoms, insurance, and medical urgency.

02

Collect patient information

Patients complete your tailored form before scheduling. Gather critical data like reason for visit, urgency, and preferred language to personalize the care journey.

03

Automatically match and schedule

Cal.com routes each patient to the appropriate medical professional or support staff based on their responses, reducing wait times and ensuring optimal care.

Automated routing example for telehealth, displaying medical and support staff team assignments for patient bookings.

Key benefits for telehealth support

Key benefits for telehealth support

Empower your team with smarter automation and a better patient experience.

Empower your team with smarter automation and a better patient experience.

Attribute-based routing in telehealth, matching patients in the USA to the right provider based on intake form responses.

01

Accelerate patient triage

Automatically direct patients to the correct medical team member or specialist, reducing manual sorting and administrative delays.

02

Boost care quality

Ensure patients are matched with providers who have the right expertise, improving satisfaction and health outcomes.

Ownership assignment for telehealth routing, showing direct assignment to a patient’s designated doctor or round robin to available providers.
Enhanced insights for telehealth routing, showing weekly metrics of patient bookings by provider.

03

Enhance operational efficiency

Streamline scheduling, reduce repetitive admin work, and free up staff to focus on delivering care.

04

Stay compliant and secure

Keep patient data protected with Cal.com's secure, HIPAA-ready infrastructure and self-hosting capabilities.

Customizable routing logic for telehealth, prioritizing urgent cases and specialist assignment based on patient intake.

Features built for modern telehealth

Features built for modern telehealth

Designed for healthcare providers, clinics, and telemedicine platforms.

Designed for healthcare providers, clinics, and telemedicine platforms.

HIPAA-ready scheduling

Protect sensitive patient data with robust privacy and compliance features.

Attribute-based routing logic

Match patients to the right medical professional based on symptoms, language, location, or insurance.

Customizable intake forms

Capture the exact patient data you need, from symptoms to preferred doctor or department.

Seamless EHR and health app integrations

Connect Cal.com with your existing EHR, patient portals, and telehealth tools.

Self-hosting flexibility

Deploy on your own infrastructure to maintain full control and meet regulatory requirements.

Real-time analytics and reporting

Monitor routing performance, patient wait times, and team utilization to drive continuous improvement.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

All your key tools in-sync with your meetings

Cal.com works with all apps already in your flow ensuring everything works perfectly together.

Frequently asked questions

Frequently asked questions

These are some of our most frequently asked questions.

These are some of our most frequently asked questions.

How does Cal.com improve patient routing for telehealth support teams?

Cal.com automates the process of matching patients with the right provider by using customizable routing forms. This eliminates manual triage, reduces wait times, and ensures patients are quickly connected to the most qualified team member.

Can Cal.com support HIPAA compliance and patient data security?

Yes. Cal.com offers self-hosting options and robust security features to help healthcare organizations meet HIPAA and other regulatory requirements. Sensitive data stays protected throughout the scheduling process.

Is it possible to integrate Cal.com with our EHR or telehealth platform?

Absolutely. Cal.com provides a flexible API and supports integrations with leading EHRs, telehealth solutions, and communication tools, enabling a seamless data flow between systems.

How can routing forms be tailored for different specialties or patient needs?

You can fully customize routing forms to capture any information relevant to your practice—such as reason for visit, symptoms, insurance, or preferred language. This ensures each patient is routed to the right specialist or support staff.

What if our telehealth team spans multiple locations or time zones?

Cal.com handles multi-location and multi-time-zone scheduling with ease. Patients are routed based on availability, region, or provider specialty, ensuring they always connect with the right team member.

Can Cal.com handle urgent care or high-priority cases?

Yes. Routing logic can prioritize urgent cases, sending them directly to on-call or emergency staff. This helps your team respond quickly to high-priority patient needs.

What is the setup process for healthcare teams new to scheduling automation?

Getting started is simple: create your Cal.com account, customize your routing forms for your specific patient intake process, and integrate with your existing tools. Our support team can guide you every step of the way.

How does Cal.com improve patient routing for telehealth support teams?

Cal.com automates the process of matching patients with the right provider by using customizable routing forms. This eliminates manual triage, reduces wait times, and ensures patients are quickly connected to the most qualified team member.

Can Cal.com support HIPAA compliance and patient data security?

Yes. Cal.com offers self-hosting options and robust security features to help healthcare organizations meet HIPAA and other regulatory requirements. Sensitive data stays protected throughout the scheduling process.

Is it possible to integrate Cal.com with our EHR or telehealth platform?

Absolutely. Cal.com provides a flexible API and supports integrations with leading EHRs, telehealth solutions, and communication tools, enabling a seamless data flow between systems.

How can routing forms be tailored for different specialties or patient needs?

You can fully customize routing forms to capture any information relevant to your practice—such as reason for visit, symptoms, insurance, or preferred language. This ensures each patient is routed to the right specialist or support staff.

What if our telehealth team spans multiple locations or time zones?

Cal.com handles multi-location and multi-time-zone scheduling with ease. Patients are routed based on availability, region, or provider specialty, ensuring they always connect with the right team member.

Can Cal.com handle urgent care or high-priority cases?

Yes. Routing logic can prioritize urgent cases, sending them directly to on-call or emergency staff. This helps your team respond quickly to high-priority patient needs.

What is the setup process for healthcare teams new to scheduling automation?

Getting started is simple: create your Cal.com account, customize your routing forms for your specific patient intake process, and integrate with your existing tools. Our support team can guide you every step of the way.

How does Cal.com improve patient routing for telehealth support teams?

Cal.com automates the process of matching patients with the right provider by using customizable routing forms. This eliminates manual triage, reduces wait times, and ensures patients are quickly connected to the most qualified team member.

Can Cal.com support HIPAA compliance and patient data security?

Yes. Cal.com offers self-hosting options and robust security features to help healthcare organizations meet HIPAA and other regulatory requirements. Sensitive data stays protected throughout the scheduling process.

Is it possible to integrate Cal.com with our EHR or telehealth platform?

Absolutely. Cal.com provides a flexible API and supports integrations with leading EHRs, telehealth solutions, and communication tools, enabling a seamless data flow between systems.

How can routing forms be tailored for different specialties or patient needs?

You can fully customize routing forms to capture any information relevant to your practice—such as reason for visit, symptoms, insurance, or preferred language. This ensures each patient is routed to the right specialist or support staff.

What if our telehealth team spans multiple locations or time zones?

Cal.com handles multi-location and multi-time-zone scheduling with ease. Patients are routed based on availability, region, or provider specialty, ensuring they always connect with the right team member.

Can Cal.com handle urgent care or high-priority cases?

Yes. Routing logic can prioritize urgent cases, sending them directly to on-call or emergency staff. This helps your team respond quickly to high-priority patient needs.

What is the setup process for healthcare teams new to scheduling automation?

Getting started is simple: create your Cal.com account, customize your routing forms for your specific patient intake process, and integrate with your existing tools. Our support team can guide you every step of the way.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Don’t just take our word for it

Our users are our best ambassadors. Discover why we're the top choice for scheduling meetings.

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Trusted by fast-growing companies around the world

Free up your time. We've got your scheduling covered. Try Cal.com now!

Try Cal.com’s telehealth routing today and see how seamless scheduling can transform your support team.