Wednesday, February 21, 2024 · 5 min read

Six Essential Calendar Scheduling Features for Telehealth

Assantewa Heubi
Assantewa HeubiWriter & Content Creator
Six Essential Calendar Scheduling Features for Telehealth

Customizable HIPAA-friendly calendar scheduling

Time is something that we never seem to have enough of. There's only so much in a day, and there are always so many things to do. This is why it's essential that telehealth organizations have access to customizable and resilient calendar scheduling infrastructure that can be tailored based on their priorities and needs.

Cal.com understands that each organization has its own way of doing things. These are methods and procedures that have been developed and designed based on the real-life experience of the people working within the organization. The simple fact is that most calendar scheduling infrastructure products simply aren't built with customization in mind. Cal.com is different; we're more than just a Calendly alternative; we're a purpose-built solution.

So it should be no surprise that more and more telemedicine enterprises and professionals are switching to Cal.com. After all, transparent, secure, and HIPAA-compliant calendar scheduling products are few and far between. Using Cal.com's enterprise-focused features like collective events, round-robin scheduling, and managed meeting templates helps to ensure that telehealth professionals, organizations, and their clients can enjoy a seamless scheduling experience. These features can be used on their own or paired with others like payments, analytics, and monetizations. In fact, in this article, we're going to take a look at six transformative features that can help telemedicine practitioners of all types.

1. Monetization

Sometimes we want things to be simple. In fact, we usually prefer them to be. This is especially the case when dealing with booking and paying for appointments related to our health. Cal.com monetization features allow patients to pay for their appointment at the time that it's booked. This is an easy feature to set up since all of our payment gateways can be installed via the Cal.com app store.

Once an account administrator has installed a payment gateway like Stripe, they'll also be able to take advantage of our held payments feature in addition to a regular collection function. Held payments are fantastic because they help to protect everyone's time by reducing no-shows. A held payment can be thought of as a security deposit, which will be collected if the meeting attendee fails to show up for the appointment without following the appropriate cancellation or rescheduling procedure.

This is just one of many tools that Cal.com offers our users to help them save time and reduce their stress.

2. Security

Cal.com is passionate about privacy and safety. In addition to being HIPAA compliant, we also proudly hold ISO 27001, SOC 2 Type II, CCPA, GDPR, and EU-US Data Privacy Framework certifications.

We understand that for businesses and individuals to feel comfortable taking advantage of all that the digital infrastructure landscape has to offer, they need to know that there are rigorous protocols in place to protect their data. Cal.com is dedicated to maintaining the highest standards of security excellence. If you'd like to learn more about our procedures, controls, and compliance, please check out our dedicated security page.

3. Enterprise-Focused Events

Cal.com has three event types that are only available to professional-level accounts. These event types consist of collective meetings, round-robin meetings, and managed meetings. Each of these event types comes with specific features that help organizations create unique event types reflective of their daily practices and ongoing priorities.

Managed event types, for example, are a type of event template that administrators can customize and assign to other team members. Collective events, on the other hand, are meetings that require multiple people to attend for them to happen. When an administrator creates a collective event, they choose specific individuals as mandatory hosts and others as rotating hosts. This is great for everything from all-hands meetings to training sessions and human resources-related recruitment.

The last event type is called round-robin, and it's used to assign meetings based on both the needs of the business and employee availability. This is a time-saver, especially when it comes to allowing potential patients to book last-minute appointments.

4. Data-Based Insights

Cal.com offers several options for analytics. In addition to our in-house insights dashboard, we also offer Google Analytics, Plausible, and other integration options through our app store. This makes it easy for account holders or administrators to learn more about their clients' needs and the shifting supply and demand in relation to certain appointment types and personnel. This is an essential tool that helps organizations gain information they can use to both fine-tune and expand their offerings.

5. Advanced Workflows and Routing Forms

Cal.com’s routing forms is a simple feature that helps to ensure that your patients always end up booking the right meeting with the right person. Routing forms let you set up a series of questions that potential meeting attendees answer, and then based on that, they are directed to the correct event type and personnel.

This is a fantastic feature on its own, but it can also be paired with Cal.com's advanced workflows feature. Workflows allow administrators to set up anything from automated appointment reminders to automatic compliance-related emails and patient feedback surveys. Each workflow is the combination of the trigger and one or more actions. These actions can involve contacting the meeting attendees, hosts, or both. In addition to email workflows, we also support sending information via SMS.

6. Recurring Events

Cal.com’s recurring events are ideal for telemedicine organizations and practitioners. Recurring events work by allowing both current and prospective clients and patients to book a series of appointments rather than a single one.

Administrators can specify the duration and repetition of recurring appointments based on the appointment type. For example, a recurring appointment for prescription renewals could be anywhere from 10 to 20 minutes in length and reoccur on either a monthly or quarterly basis up to 12 times. If you'd like to learn more about our recurring events feature, please check out our documentation..

Cal.com is so much more than a Calendly alternative. We're a people-focused calendar scheduling solution that prioritizes security, flexibility, and customization. We offer free subscriptions to individual users and have enterprise solutions that cater to organizations of every size. If you'd like to speak to a member of our team to learn more about how our product can be tailored to meet your organization's needs, you can click right here. If, on the other hand, you'd like to test the free version of our product, you can please click on the link below.

Cal.com is now FREE for individuals - sign up here

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